Position Title: Contract Manager
Location: Ontario, Canada
Position Reports To: Senior Vice President Operations
Direct Reports: Technical Support Coordinator,
Systems Compliance Coordinator, Patrol Supervisor, Fleet Coordinator, Office Manager
Responsible for managing the day to day operations to ensure the standards of the contract are met in a cost effective, safe and efficient manner. Prepare and implement asset management and maintenance programs in accordance with approved operating guidelines and budget. Responsible for management strategy, client relationships, team building, and other key contractual strategies, Identifies, initiates and directs problem-solving contingency planning.
Management of the administration of the contract including supervision and coordination of the delivery of financial, budgetary and administrative services, Planning, coordination and management of human and capital resources in order to meet key performance indicators and financial objectives. Manage response to critical issues relating to the delivery per standards and conditions specified in the contract. In collaboration with the Senior Operations Manager coordinate the development implementation and evaluation of a services business plan consistent with the identified needs of the client and contract. Maintain effective lines of communication within the project and management.
An individual must be able to meet and maintain successful performance of each essential duty satisfactorily. The requirements listed below are the representative knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
Provide structure, support, administrative systems and methodologies to meet contract obligations in relation to quality, safety, contractor agreements, procurement, cost control, scheduling and estimating management processes and procedures.
Proactively respond to issues that impact on contract requirements and facilitate solutions in timely manner; share methodologies that will bring about improvements systemically.
Organize, direct, manage and coordinate the project team members to build teamwork and ensure high performance. Provides leadership and pro-active management and direction for a cohesive and sustainable team environment. Drives the company values and ensures the values are incorporated into the development, management and performance of the team. Seeks to develop employees professionally to include safety, quality, customer service and general business proficiency.
Comply with Company Risk Management, Quality Assurance and Safety programs, policies, systems and procedures including federal, state and local legislations and statutory.
Establish and maintain effective relations with the Client, subcontractors and suppliers.
Oversee planning, estimating, procurement, and financial responsibilities to optimize cost/benefit through
Monitor financial performance, conduct financial analysis and prepare performance information and recommendations for incorporation into the periodic reports to management.
Monitor contract and project compliance with the company’s policies and procedures in relation to legal, financial, safety and administration matters.
Provide input into the development, review, negotiation and implementation of subcontractor and supplier agreements in order to gain the best possible return for the contract.
Establish and report appropriate metrics for measuring contract performance.
Responsible for the overall safety of all project personnel. Promotes a positive safety culture in the work place through personal example and by requiring full compliance of all safety policies and procedures.
Develop and maintain a relationship with the customer that reflects a partnership approach and demonstrates sound understanding of the customer’s needs. Develops a customer service culture throughout the project. Effectively resolves problems and concerns of the client.
Knowledge, Skills and Abilities
Advanced knowledge of asset management and road maintenance, repair, and/or construction, Must be able to adapt to a constantly changing environment, Must be able to negotiate, coordinate and plan effectively. The incumbent must possess strong problem solving and communication skills. A well organized, self directed individual with the ability to provide strong leadership, Possess the ability to manage and organize multiple priorities, maintain a significant customer focus and positive customer service attitude. Proficient computer skills
This position requires a highly developed sense of safety awareness and perceptive ability. Must have the ability to recognize hazards inherent in routine and non-routine tasks and make adjustments to avoid loss, injury or accident. Must be able to communicate with co-workers safety instructions, Must be able to think clearly and focus on your safety in your immediate surroundings, while using tools and equipment, while driving or operating equipment. Will be required to wear Personal Protective Equipment (PPE) appropriate to your job As a supervisor, you are required to lead by example; encourage co-workers and supervised employees to correctly use PPE; follow proper safety rules of conduct, take appropriate corrective actions, including the initiation of disciplinary action to enforce the use and observance of PPE and safety rules within your area of supervised responsibility.
Minimum Education and Experience
Formal Education: Bachelors Degree in relative discipline or degree can be substituted for equivalent work experience and technical expertise in asset management, road maintenance, or related field.
Work Experience: 2 -3 years industry experience; previous management/supervisory experience highly desired
Certifications and Licences: Valid Driver’s License with good driving record (required) Professional Engineering License (highly desired)
In the office, the employee is regularly required to sit for long periods of time and occasionally stand and/or walk for short periods of time. Use hands to finger; reach with hands and arms. Vision abilities include close and distance vision, and ability to adjust focus
While performing the duties of this job, the employee will be working in a variety of environments including office and field visits. This position has some travel requirements.
1. Senior VP Operations
2. Technical Support Coordinator
3. Systems Compliance Coordinator
4. Patrol Supervisor
5. Fleet Coordinator
6. Office Manager
7. Corporate Management
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