Our Fortune 100 software developer client needs a contract Technical Writer to create internal end-user as well as engineering-facing procedures documentation for a corporate telephony (softphone) solution being rolled out to replace the company’s physical phone systems.
Once you learn about their products and current processes, you’ll analyze deployment-related data, research users’ needs, then re-architect and streamline internal product docs, migrate that content to their user-facing troubleshooting tool, and focus on improving its accuracy and completeness.
Among your tasks will be to create internal infrastructure service comparison matrices, identify ambiguous and missing troubleshooting content (then fix it), consolidate and author build procedures for the support team, review and update canned support ticket responses, and refresh the team’s internal website with descriptions of each telephony and engineering service they provide.
In other words, this is not your average procedures writing gig.
To qualify for this opportunity, you must have solid experience overhauling, planning, and creating simple, well-organized, easy-to-read (and search) corporate operational processes. You’ll need deep experience writing technical support documentation and a keen eye for analyzing data to inform what you write. Ideally you’ll also have hands-on experience with corporate telephony systems. Regardless, you’ll also need to show evidence that you can be successful quickly while working autonomously in new technical terrain.
This is full-time (40 hours/week), entirely onsite work in New York City or Zurich, Switzerland, for between two (2) and four (4) months. If you work in NYC, you’ll need to keep earlier hours to sync with the team in Europe. You’d be paid on a 1099 basis, unless you prefer W2.
“how-to” documentation for non-technical users
Proven ability to analyze data (user feedback, support calls, etc) to inform your content
Willingness to work full-time, onsite in downtown New York City or Zurich, Switzerland – traveling at your own expense – for up to four (4) months. If working in NYC, willingness to begin work early to overlap with Zurich team’s hours.
Hands-on experience with corporate telephony equipment
Experience creating run books covering all phases of a given business solution’s deployment and/or operation
To apply :
Please visit contentrules.com/apply , citing “CTP-339″ in the Job Code field.
- Showable end-user and tech support-facing procedures documentation samples
- Experience architecting, creating, and updating simple, well-organized
Note : Content Rules has many content-development opportunities with SF Bay Area technology companies. Visit www.contentrules.com/jobs for details.