Convention Services Manager
Autograph 5 reviews - Denver, CO

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This is a franchise job posting,

Convention Services Manager, The Brown Palace Hotel and Spa Autograph Collection,

Denver CO.

Please do not apply for this job online. Please contact the property directly at

303-312-8901 or via email at


Aon Hewitt

Talent Acquisition Solutions

Recruiting Operations and Delivery on behalf of Marriott International, Inc.

The Brown Palace/Comfort Inn Complex

Job Description

Job Title:
Conference Services Manager

Catering & Conference Services

Reports To:
Director of Catering & Conference Services

FLSA Status:


Coordinates arrangements for group meetings and conferences. Coordinates arrangements for group room blocks including city wide conventions.


include the following. Other duties may be assigned.

This is a position that requires excellent organizational skills so that the daily tasks are successfully completed in an efficient and timely manner.

Communicates effectively with group or catering sales manager for seamless transition of

business from sales to services.

Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, meeting room set configurations, audio visual needs and food service requirements.

The ability to carefully scrutinize contract provisions and details.

Meticulous review and cognizance of rooming list requirements, cut-off dates, additional guest room availability, arrival and departure patterns and special arrangements as a result thereof.

Knowledge of space feasibility; maximizing space usage, avoiding unnecessary resets, considering "flow" and logistics of the conference program.

Knowledge of menu planning, and the ability to "guide" a planner towards meals most conducive to the size of their group and the space allotted.

Actively upsells and prospects existing client for future rebooking or new business opportunities.

Relays opportunities to appropriate sales manager and follows through.

Arranges for group transportation and off-site activities.

Must possess "vendor knowledge"; familiarity and experience with suppliers who will provide the best quality product or service, value for the client and revenue for the property.

Organizes and conducts Pre-Convention Meetings with group representatives and appropriate hotel staff.

Greets group contact, inspects meeting rooms and displays for conformance to needs and desires of group.

Direct communication to the Banquet Management team on any changes for the group.

Reviews all group bills for accuracy and communicates any necessary changes to accounts receivables manager.

Calculates group room attrition [when applicable], submits for approval and supplies to accounting for inclusion in group billing.

Billing process not to exceed three days after checkout.

Arranges special functions, adjusts complaints, and performs other duties to promote goodwill.

Assists the Catering Managers with office coverage, inquiries and walk-ins during high peak business season.

Clear, concise and timely communication with all hotel departments.

Finely tuned and detailed Banquet Event Orders, and other internal documents.

Strong organizational and communication skills.

Computer skills preferred, or strong adaptability.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This position will have support from an administrative assistant and will be required to supervise the work delegated to the administrative assistant to ensure accurate completion of tasks.

Responsible for monitoring and inspecting the work of other departments on behalf of client groups.



High school

diploma or general education degree (GED); and two to three years catering sales or conference service experience and or previous hotel management/supervisory experience.


Candidate must be detail oriented and have ability to read, analyze, and interpret general business documents, Banquet Event Orders and contracts. Ability to write reports and business correspondence.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percentage.


This position requires the ability to meet all relevant deadlines

with inter connecting departments

i.e. kitchen.

Ability to solve practical problems with surrounding departments and any direct guest complaints or concerns.


None required.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell.

Specific vision abilities required by this job include close vision, and color vision.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is a fast-paced moving position requiring the ability to briskly walk from room to room and have the ability to be flexible in the work schedule.

Saturday and Sunday work will be required in this position.


The employee in this job must be knowledgeable about and follow the company's rules, policies and procedures as outlined in the employee handbook including attendance requirements, hotel and departmental safety and security requirements, OSHA requirements, worker's compensation procedures, grooming guidelines and EEO / Sexual Harassment policies.

The employee in this job must be knowledgeable about and follow the company's mission statement and values.

Employees are also expected to understand who our guests are and how we service our guests, demonstrate professionalism, and problem solve. Attending New Hire Orientation and Experience the Palace Hospitality training is a requirement of this position and must be completed within two weeks of hire.

I have read and understand the requirements for the position.






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