Conventional Claims Quality Assurance Specialist
EverBank - Jacksonville, FL

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Primary Characteristics
In addition to assisting with the functions of the Claims Processor as needed, the members of the QA team are responsible for completing QA on all Conventional Claims filed in the business unit. This includes FNMA, FHLMC, and all MI Insurers along with Government claims as needed.

Essential Functions
• Complete QA of FNMA/FHLMC/Private Claims with 99.9% accuracy
• Complete QA of MI Insurers with 99.9% accuracy
• Complete QA of other claims as assigned with 99.9% accuracy
• Update templates and document client servicing system or other means of tracking upon completion of QA
• Train and Mentor new hires providing a complete recap to Management of training completed
• Review procedures as needed and recommend updates/changes
• Identify risk and present solutions to Management
• Process tasks and projects assigned

Minimum Qualifications (Knowledge, Skills and Abilities Requirements)
• Overall knowledge of the Default process on all loan types
• Ability to work independently and prioritize workload
• Communicate well with others including Government Agencies and Investors
• Ability to use own judgment in determining accuracy of conveyances and claims
• Ability to work with little or no supervision
• Ability to handle multiple tasks
• Must be able to resolve conflicts in a professional and courteous manner
• Must work well under stressful situations
• Analytical Skills
• Conventional Claims and Accounting background
• Strong Organizational Skills
• Must feel at ease working with Sr. Management
• Must keep abreast of changes in the industry related to job functions
• Knowledge of other systems including Vendor Scape, Invoice Management, NewImage, FHA Connection, P260/Yardi, LPS Desktop & FieldScape

Training and Experience
• Bachelor’s Degree preferred and/or equivalent Mortgage Banking experience
• Three or more years of Mortgage Banking Experience with emphasis on Default Claims
• Proficient with all Microsoft Products

Pre-Employment Screening Includes:
• Credit Check
• Criminal Background Check
• Drug Screen – after offer of employment is extended and before start date
• Past Employment Verification
• Social Security Verification

About this company
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EverBank Financial and its subsidiaries provide a range of financial services including banking, investment services, lending, commercial...