Danaher Company Description
Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems are found in hospitals and other critical care settings around the world and produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. Hospital laboratories are our core clinical diagnostic customers. Our life science customers include pharmaceutical and biotechnology companies, universities, medical schools and research institutions. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on six continents. For more than 75 years, our products have been making a difference in people’s lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Customer Support engages directly with external and internal customers over the telephone or via email to identify needs and determine appropriate action. May answer customer questions related to accounts, contracts, orders, credit, shipment, quality assurance, and basic product inquiries. May record and track paperwork, invoice customer contracts, resolve billing discrepancies and/or handle customer complaints regarding invoices. May require in-depth knowledge of customer contracts and may take action to achieve contract compliance. May support field operation partners to manage the day to day service requests, preventive maintenance and installations. Technical product issues are escalated to Technical Support.
High School Diploma or equivalent required, with 2 year College degree preferred.
A minimum of 2 years call center experience, in a fast paced environment.
Able to adhere to call center performance metrics.
Excellent communication, organizational and computer skills
Ability to effectively multitask
Works productively in a "team environment"
Remains composed and behaves professionally during emotionally charged or stressful situations.
Exhibits attention to detail and is committed to producing accurate and high quality work
Protects the image of the organization through the tactful use of language and an appropriate tone.
Danaher Corporation Overview
Danaher is a Fortune 200, NYSE-listed, science and technology leader that designs, manufactures, and markets innovative products and services to professional, medical, industrial, and commercial customers. Our portfolio of premier brands is among the most highly recognized in each of the markets we serve. Our 59,000 associates around the world serve customers in more than 125 countries. In 2011, we generated $16.1 billion of revenue from five reporting segments:
Test & Measurement
Life Sciences & Diagnostics
North America-United States-FL-Miami
Beckman Coulter - 30+ days ago
Beckman Coulter, Inc., the largest operating company of the Danaher family, is a manufacturer and marketer of biomedical testing instrument...