Functions in a dedicated flight service capacity on multiple type jet aircraft performing all safety-related in-flight cabin duties to ensure passenger and crew safety. Monitors aircraft interior systems and telecommunications equipment and provides for the care, comfort and well-being of passengers on assigned flights. Maintains the aircraft cabin interior and re-stocking of supplies. Participates in pre/post flight crew briefings.
[ + ] Adaptability
Fully understands changes in own and fellow senior employees' work and situations; is frequently called upon to explain the logic or basis for change to other employees; is generally seen as an expert on information about changes affecting own and fellow senior employees' jobs; occasionally mentors fellow employees around the change. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow senior employees and external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
[ + ] Communication
Consistently clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Consistently frames even complex messages in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used; attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow project leads and other internal employees in effective communication techniques.
[ + ] Customer Focus
Makes customers and their needs a primary focus of one's actions as a project team leader; develops and sustains productive customer relationships as they relate to project team leadership responsibilities; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to customers to build their understanding of issues and capabilities; considers how project level actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists other project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
[ + ] Safety Awareness
Consistently detects hazardous working conditions and safety problems; checks equipment and/or work area regularly. Reports or corrects unsafe working conditions; makes extensive recommendations and/or improves safety and security procedures; consistently enforces safety regulations and procedures. Monitors safety or security issues after taking corrective action and ensures continued compliance.
[ + ] Crew Resource Management
Advanced knowledge of crew resource management procedures and techniques (e.g., communications, decision-making, situational awareness). The ability to comprehend and communicate complex program related operational requirements.
[ + ] Ethics Guidelines & Processes
Extensive knowledge of relevant ethics and business conduct guidelines (e.g., Proper Marketing Practices, Offering and Acceptance of Business Courtesies, Conflict of Interest, Proper Use of Company Customer Resources, Buying and Selling Securities-Insider Trading) and internal process guidelines (e.g., Ethics Advisor's Handbook, Ethics Line Handbook).
[ + ] Federal Aviation Reg
Extensive and specialized knowledge of Federal Aviation Regulations (FAR) Parts 21, 25, 43, 65, 91, 119, 121, and 145 on the maintenance, certification, repair, and operation of aircraft to ensure compliance in concept and design.
[ + ] Flight Crew Environment
Extensive, specialized knowledge of aircraft flight crew operations, flight deck design philosophy, flight deck/pilot interface, and customer requirements. Knowledge of how the customer flight crews operate aircraft during day to day operations, including typical airline/military flight operations and all normal and non-normal operating procedures and checklists. Extensive, specialized knowledge of the Air Traffic Control environment and how aircraft are routed through the air traffic environment.
[ + ] Medical Emergency Response
Extensive and specialized knowledge of current certification standards for basic life support (BLS), standard first aid, blood borne pathogens, and automated external defibrillator (AED) use.
Basic Qualifications For Consideration
Do you have flight attendant experience?
Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience.
Boeing - 15 months ago
The Boeing Company (Boeing) is involved in the design, development, manufacture, sale and support of commercial jetliners, military...