Moorehead Communications, Inc ., dba THE CELLULAR CONNECTION is the largest VERIZON WIRELESS and DISH NETWORK retailer in the Midwest with over 900 distribution points and 300+ corporate locations in 25+ states. Our reputation since 1991 has been built around exceptional service to our customers.
The Corporate Trainer will be tasked to train, evaluate, and guide new and existing store personnel on current and up-and-coming Verizon and DISH Network policies, customer service techniques and skills, products and services, product cost analysis, and more.
This position requires extensive traveling to and from different regions and store locations within the company. Must have an acceptable Driver's License to the company's insurance carrier .
Conduct, monitor, and evaluate classroom-style training orientations and activities of store personnel attending training sessions
Assess training needs through surveys and interviews with employees and management
Develop alternative training methods if improvements are not being made
Create and present learning content using a variety of instructional techniques and formats, including classroom and manuals
Maintain current training, procedures, products, and technique manuals
Benefits Package Includes:
Anthem Health/Dental/Vision Insurance
Supplemental AFLAC Disability Insurance
John Hancock 401(k) Retirement Plans w/ company-match contributions
Generous Paid Time Off Policy
Company products discounts & Employee Purchase program
Excellent advancement opportunities!!
We have a fun atmosphere with the advantage of casual dress and an in-house fitness center complete with personal trainer and workout incentives! We are interested in applicants who are seeking a career in a fast-growing industry with a stable company.
To find out more about us, check out our web site at:
We are an equal employment employer. Must be drug-free.
High School Diploma/GED; Bachelor's Degree preferred
1+ year of Classroom Training experience
Prior experience with Content/Assessment Development required
Experience in a Retail Environment is a plus
Knowledge, Skills, and Abilities
Bilingual Spanish/English is a plus!
Strong verbal, written, planning, and organizational skills
Knowledge of Verizon Wireless and DISH Network products and services
Able to work independently and in a team environment for training purposes
Extensive customer service knowledge, techniques, skills, and ability
Curriculum development, training design, and teaching instruction principles
The Cellular Connection - 18 months ago