Corporate Trainer
The Cellular Connection - Indiana

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Moorehead Communications, Inc ., dba THE CELLULAR CONNECTION is the largest VERIZON WIRELESS and DISH NETWORK retailer in the Midwest with over 900 distribution points and 300+ corporate locations in 25+ states. Our reputation since 1991 has been built around exceptional service to our customers.

The Corporate Trainer will be tasked to train, evaluate, and guide new and existing store personnel on current and up-and-coming Verizon and DISH Network policies, customer service techniques and skills, products and services, product cost analysis, and more.

This position requires extensive traveling to and from different regions and store locations within the company. Must have an acceptable Driver's License to the company's insurance carrier .

Responsibilities:
Conduct, monitor, and evaluate classroom-style training orientations and activities of store personnel attending training sessions

Assess training needs through surveys and interviews with employees and management

Develop alternative training methods if improvements are not being made

Create and present learning content using a variety of instructional techniques and formats, including classroom and manuals

Maintain current training, procedures, products, and technique manuals

Benefits Package Includes:
Anthem Health/Dental/Vision Insurance

Life/Accident Insurance

Supplemental AFLAC Disability Insurance

John Hancock 401(k) Retirement Plans w/ company-match contributions

Generous Paid Time Off Policy

Company products discounts & Employee Purchase program

Excellent advancement opportunities!!

We have a fun atmosphere with the advantage of casual dress and an in-house fitness center complete with personal trainer and workout incentives! We are interested in applicants who are seeking a career in a fast-growing industry with a stable company.

To find out more about us, check out our web site at:
http://careers.ecellularconnection.com/

We are an equal employment employer. Must be drug-free.

Education

High School Diploma/GED; Bachelor's Degree preferred

Work Experience

1+ year of Classroom Training experience

Prior experience with Content/Assessment Development required

Experience in a Retail Environment is a plus

Knowledge, Skills, and Abilities

Bilingual Spanish/English is a plus!

Strong verbal, written, planning, and organizational skills

Knowledge of Verizon Wireless and DISH Network products and services

Able to work independently and in a team environment for training purposes

Extensive customer service knowledge, techniques, skills, and ability

Curriculum development, training design, and teaching instruction principles

The Cellular Connection - 18 months ago - save job - block
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