PURP O S E AND DISTINGUISHING CHARACTERISTICS
C ashCall is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. Qualified candidates will support and promote a positive work atmosphere. Team work is essential to our success and we are looking for individuals that demonstrate caring, compassion and an ability to get along with others.
E X A M P LE OF TASKS
Review, process and/or respond to correspondence requests from other departments.
Review, process and/or respond to customer correspondence and requests.
Review, process and verify account information and account balances.
Accurately document all information pertaining to accounts.
Prepare and process documents; review for accuracy and completeness; update information and evaluate against policy; compare elements for consistency or logical relationship, etc.
Perform investigative activities to determine the whereabouts of customers through database searches and system records.
R eceive, research, and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.
Be able to operate the folding machine and printers.
Perform other duties as assigned.
KN O WLEDGE, SKILLS AND ABILITIES
Read, interpret and apply federal, state and local collection laws, rules, regulations and company policies and procedures.
I nteract with internal and external customers in a manner which shows sensitivity, tact and professionalism.
P ossess investigative techniques and processes to identify the true reason for delinquency to aid in one call resolution.
Use basic business math to solve problems.
Communicate clearly, concisely and effectively both verbally and written. Follow written and/or verbal instructions.
Proficient with MS Word.
Proficient with MS Excel.
Proficient with MS Office.
Demonstrate strong follow up abilities with attention to detail. Ability to adapt to change and work in a fast-paced environment.
O T HE R REQUIREMENTS