The County Care Outreach Worker will attend to the CountyCare Hotline, call patients, explain the County Care program to them so that they understand its benefit to them, have them come to an LCHC clinic with appropriate documentation, and complete and submit applications for them to participate.
Principal Duties and Responsibilities
1. Calling prospectively eligible patients for the County Care program.
2. Effectively communicating with patients to help them understand the benefits of the program and requirements for their participation.
3. Scheduling patients for face to face meetings for the application completion, completing the application with patients, collecting supporting documentation from them, and submitting the necessary documentation in accordance with application requirements.
4. Completing appropriate internal documentation and follow up requirements to monitor the success of the program.
5. Receiving and redirecting calls from the CountyCare hotline.
Greet and interact with all patients, staff and visitors in a pleasant and professional manner.
Monitor and update worklists and queues to ensure that no patients are subjected to unnecessary delays.
Be knowledgeable of and in compliance with applicable standards, laws and regulations by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and the State and Federal Governments.
Regularly check mail, e-mail and voicemail and respond promptly and professionally to all inquiries.
Attend to shared responsibilities in each work area, including answering phones, cleaning, stocking, and organizing common work areas, and assisting with orientation and training of other employees as needed.
Work a reasonable schedule, which may include an assignment at any location and during any of the hours that Lawndale Christian Health Center provides services.
Interpret for limited English proficiency patient/clients in the absence of an interpreter, if bilingual.
Perform other tasks required in support of the assigned care team, but which are not detailed within this job description.
Required Skills or Abilities
Good interpersonal skills are a necessity, including an ability to work well with the variety of ages, cultures, and temperaments represented among LCHC staff and patients, treating others with kindness and professionalism in all they do.
Some computer skills required (Windows based, experience with Microsoft Office a plus) and telephone operator experience preferred.
Typing speed of 45 wpm.
Commitment to demonstrating personal integrity through punctuality, honesty, an ability to follow instructions, proper attention to detail in all work matters, and a willingness learn from others.
An ability to work independently, take initiative, set priorities in accordance with the needs and mission of the clinic, multi-task, and problem solve in a fast-paced work environment.
Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules or locations.
Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the Lawndale Christian Health Center.
Required Knowledge, Experience, or Licensure/Registration
High School Diploma or its equivalent.
Experience in customer service, office work, or a clinical setting.
Bilingual ability as needed.