Responsible for the transfer of reports, records, supplies, and medical specimens between the laboratory and the client’s office or between lab and hospital. Responsible for providing assistance to the customer with regard to problems, information, special requirements, etc. and keeps the laboratory leadership team informed with regard to customer needs. Responsible for safe driving habits. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
I. Ensures timely delivery of reports, records, etc.
v Maintains daily pick-up and delivery within specified time for those customers as designated in courier program.
v Answers inquiries for courier program, test information, and basic customer related issues.
v Keeps vehicle clean and reports all malfunctions to supervisor.
v Maintains safe driving habits by abiding to all laws.
II. Ensures quality of laboratory services.
v Follows all safety, infection control, and OSGA Blood Borne Pathogen guidelines.
v Participates in departmental performance improvement program.
v Participates in the laboratory continuing education programs and safety programs.
III. Utilizes departmental resources in an efficient manner.
v Demonstrates efficiency by delivering reports, records, etc. within time frame and is able to prioritize delivery schedule based on volume
v Utilizes appropriate supplies with minimal waste.
v Operates equipment to maximize efficiency and minimize down time.
v Utilizes unstructured time constructively.
IV. Promotes customer relations within the organization and in the community.
v Communicates with laboratory staff and its customers to ensure quality patient care.
v Maintains and supports a service oriented relationship with customers.
v Respects and maintains the confidentiality of information relative to customers.
v Strives to maintain a positive work environment.
v Creates a supportive climate by serving as a role model of professional behavior.
v Communicates via written, verbal, face-to-face, telephone, and computer methods
V. Enthusiastically performs miscellaneous duties with completion in a designated time frame.
Education: High School Diploma or equivalent
Minimum – four years driving experience with conventional vehicles (car, truck, and/or van). Must not have had more than two moving violations within the past 36 months.
Preferred – two additional years of driving experience. Previous experience in a similar setting and knowledge of medical terminology.
Skills: Ability to communicate effectively at all levels within the organization and with organization’s customers. Ability to read and write in English. Ability to work without close supervision. Ability to interact with the organization’s customers in a professional, cordial manner.