Court Counselor Supervisor
North Carolina Office of State Personnel - Guilford County, NC

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The position is assigned to District 18 which includes the city of Greensboro and High Point. Work involves the administrative and technical supervision of a staff of Juvenile Court Counselors who provide an array of supportive services, court ordered supervision, and treatment of delinquent and undisciplined juveniles. Employees assign cases, coordinate workflow, and provide supervision to Juvenile Court Counselors through review and evaluation of counseling activities. Employees are responsible for staff orientation, training and development, resolving problems, ensuring the quality of services and adherence to Department standards and statutory requirements. Employees provide input to higher-level management on administrative and personnel issues. Employees may carry a small caseload of very complex cases or supervise special community based or court related programs. Employees provide training and presentations on a variety of intervention and prevention topics to juveniles, law enforcement and school personnel, and the general public. Employees report to a Chief Court Counselor. Employees are responsible for the quality of services provided by staff, and compliance with established standards and guidelines. Employees are reviewed through periodic meetings, formal and informal reviews with the Chief Court Counselor. Work Schedule: The office is open 8:00 am to 5:00 pm. Flex schedule, usually from 8:00 am to 5:00 pm or 9:00 am to 6:00 pm or 10:00 am to 7:00 pm. Work schedule is flexible to meet the needs of the Department, working sometimes more, sometimes less than 8 hours a day, with work sometimes after 5:00 and on weekends. Employees in the position must be accessible to subordinate employees after hours, on weekends, and holidays to meet on-call needs of the district; and to ensure effective supervision/time management of staff working variable work schedules.

Knowledge, Skills and Abilities / Competencies:

Knowledge of the principles and practices of public administration, adolescent development and behavior, dynamics of juvenile delinquency, group norms, family dysfunction, juvenile court program, juvenile laws, regulations and guidelines which govern the program. Skill in the practical application of a variety of counseling approaches, crisis intervention techniques, and individual and family therapy. Skill in evaluating complaints against juveniles and in reviewing plans of supervision. Skill in consulting effectively with other professionals involved in the intervention process. Ability to plan, assign, and supervise the work of professional subordinate employees, and interpret a wide range of laws and regulations related to juvenile services. Ability to develop and maintain relationships with parents and community agencies.

Minimum Education and Experience Requirements:

Bachelor's degree in a human services field such as Social Work, Psychology, Counseling or related human services field, and four years of progressively responsible experience in juvenile court counseling; or a Master's degree in a human services field and three years of progressively responsible experience in juvenile court counseling; or an equivalent combination of training and experience.* Applicants with a Human Services related degree, such as Criminal Justice, Sociology, Education, Religion or similar subjects must submit a copy of his/her college transcript which reflects 25 semester hours of coursework related to the human services field with a completed State Application for Employment (PD-107) for evaluation. All degrees must be received from appropriately accredited institutions *There is no equivalency for the four-year degree requirement based on N.C. Criminal Justice Education and Training Standards Commission. Necessary Special Qualifications: Applicants for positions designated as Juvenile Court Counselors are subject to and must meet the hiring and training standards established by the North Carolina Criminal Justice Education and Training Standards Commission, as defined in Title 12, Chapter 9 of the NC Administrative Code, by the statutory authority of GS 17C

Supplemental and Contact Information:

The N.C. Department of Public Safety (DPS) is an Equal Opportunity Employer and encourages qualified men and women to apply. DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Personnel Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity and budgetary considerations pertinent to the advertised position.
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To receive credit for all of your work history and credentials, you must list the information on the State of North Carolina application. Any information omitted cannot be considered for qualifying credit.
Resumes will not be accepted in lieu of the state application.
Applicants seeking Veteran’s Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.
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Degrees must be received from appropriately accredited institutions.
If applying for a position certified through the North Carolina Department of Justice-Criminal Justice Standards Division, refer to for specific certification requirements.
Contact Information: Tracey Clarke (919) 716-3800