The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. The incumbent will provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with dealers and sales.
Weekly and monthly reporting to direct supervisor
Monthly Delinquency notices
Processing monthly credit memos and the appropriate reporting
High volume phone calls to assigned delinquent customers
Manage customers on the shutdown report
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service to dealers and sales
Internal and External customer interface
Participate in team planning meetings
Meet defined department goals and activity metrics
JOB SKILLS AND REQUIREMENTS:
HS Diploma required. College degree preferred
1-3 years High Volume corporate Collections experience.
Knowledge of Billing and Collections procedures
Accounts Receivable knowledge/experience a plus
Strong attention to detail, goal oriented
Experience with QuickBooks a plus
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
The successful candidate will have strong personal computer and business solutions software skills.
The successful candidate will have strong analytical and problem solving skills.
Position based at USA's corporate office in Roswell, GA.
All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
U.S. Security Associates (USA) is one of America's largest security companies, delivering uniformed security services, consulting and...