Credit Card Fraud Associate
PFSweb - Allen, TX

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When you ask anyone what stands out the most about PFSweb, the answer will be the same: It's our People .

PFSweb employs more than 1,200 professionals and view our people as our greatest competitive advantage. We are a dynamic, high-growth, full service commerce and multichannel outsourcing solutions provider looking for the best and the brightest to work in our fast paced, entrepreneurial team environment.

How would you like to be part of a culture that embraces your talents and provides the self development tools you need to meet your career goals? Get ready to kick start your career with PFSweb!

PFSweb, Inc., a leading provider of outsourcing solutions, is seeking an individual with a positive attitude, team-player mentality and strong work ethic for the professional business segment of our Customer Financial Services department. This person will provide key support for credit card transactions, including order verification and chargeback processing as well as assist in Accounts Receivable Administrative functions related to consumer check payments and collection correspondence. Strong oral skills and a minimum of one-year of work experience in a similar field are required.

General Job Description:
Work a large volume queue of pending credit card orders in an effective and efficient manner

Communicate with customers, credit card companies and banks during the verification and validation process in a professional and sensitive manner

Assist in monitoring the generation of system-generated collection correspondence and refund checks

Assist in providing escheatment and other financial reporting

Provide external collection agency support and internal escalation issues with consumer balances

Communicate any escalation issues to management and assist in providing support documentation

Process, record and maintain files for credit card chargebacks

Minimum Qualifications:
One year of work experience in a similar field

Strong professional verbal and written communication skills with an ability to handle sensitive customer situations

Ability to work in an independent, efficient and effective manner in a fast-paced environment

Some Excel, Word and JD Edwards or a similar ERP system experience

Must be detail-oriented and highly organized

Work Schedule:
Business hours are Monday – Friday, with required (8) hour shifts ranging from 7:00a.m. to 7:00p.m. (Central Time).

Some overtime and weekend work may be required

No travel required.

No relocation assistance is available.

Required Skills

Required Experience

About this company
40 reviews
PFSweb is all in when it comes to outsourcing. The company is an international business process outsourcing (BPO) provider of e-commerce...