Credit Card Representative
United Bankers' Bank - Bloomington, MN

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United Bankers’ Bank, located in Bloomington, MN, has a unique opportunity for
a motivated banking professional. United Bankers’ Bank (UBB) is a highly
successful and growing banker’s bank that supports community banks in the
Midwest and Pacific Northwest area. Our motto, “First, for Your Success”,
reflects the importance UBB places on helping our customers and our employees

The Credit Card Representative will assist agent banks with bankcard needs and
the needs of their commercial clients by performing and supporting all
operations, inquiries and research pertaining to the maintenance and growth of
the business card program.

The position provides support to our Credit Card Department and customers in the

following ways:
Provides problem resolution for customer banks via phone, email or fax
regarding business cards, prepaid cards, etc. Answers questions via phone
regarding card limits, reasons for declined transactions, etc. Conducts internet
research to improve problem solving abilities.
Prepare credit card underwriting files and run credit bureau reports, etc.,
for management review and approval for new cardholder accounts.
Prepare set up and printing of business card applications. Ensure that rates
are current and accurate.
Perform research for collections and claims of outstanding card payments,
prepares 5-30 day past due letter for visa business accounts.
Provides administration for closed card accounts. Check reports daily for
lost and stolen cards.
Creates and distributes monthly profit reports for current cardholder
Maintains relationships with many vendors including TCM, Visa, MasterCard to
ensure compliance with industry regulations.
Assists Bank Card Officer with preparation of materials for, and may conduct
comprehensive on-site training to new and current agent banks.
Provides assistance in sales and marketing efforts by analyzing competition
and assembling presentation materials.
Processes retrieval requests, chargebacks, and pre-arbitration cases. Use
knowledge of the settlement process pertaining to sales and chargebacks to guide
bankers with reconciliation.
Prepares program contracts for prospective banks.
Maintains quick reference guide for banks. Assembles training manuals,
agreements and marketing material.
Coordinates card reissuance related to new industry guidelines, such as EMV
adoption, etc.
Serves as backup for Credit Card Officer and Merchant Representative.
Do verification of input and quality control for merchant services rep input
and verify and sample merchant statements.
Write or update procedures for new account and merchant set up processes.
Images and files signed agreements, card applications, and other unit
customer documentation.
Provides back up to the Credit Card department in various areas of
Other duties as apparent or assigned.

A minimum of 1-2 years work experience in a credit card or banking industry is

A two year college degree in business finance or related field or have a minimum
of three years relevant work experience is required.

Other Requirements include:
Excellent verbal and written communication skills to effectively respond to
member banks.
Experience with MS Word and MS Excel.
Strong interpersonal, problem solving and analytical skills.
Must be detail oriented, have excellent organizational skills, and be able
to handle multiple tasks simultaneously.
Must be a team player.

United Bankers’ Bank is a great place to work. We provide a superior benefit
package that includes 11 paid holidays per year.