Credit Manager
Electronic Arts - Redwood City, CA

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AR / Credit Department Overview

The overall purpose of this position is to ensure maintenance and controllership of trade receivables encompassing the areas of cash application, month end close and reporting; credit exposure, collection, problem resolution and credit risk assessment and credit line recommendation. This position must also practice effective and timely judgment and communication internally and externally in relation to all aspects of customer account maintenance.

Oversee and manage AR team of two and, Credit Analyst team of three, located in Redwood Shores.

Oversee AR month end close process including journal entries, reconciliations and reporting.

Manage reporting of credit risk for North America, including management of bi-annual credit review process.

Assist with the compilation of information from all regions for the Global Credit Review presented to CFO and CEO on an annual basis.

Must be up-to-date with credit risk for all customers, especially those customers that are high risk

Oversee and manage the entire scope for a portfolio of accounts interfacing with AR team in India on collection efforts. Manage CIA customers in terms of order flow and account reconciliation.

Manage order holds on a daily basis and approve orders in accordance with published Credit department policies, escalating situations to the appropriate parties.

Manage customer account reconciliation and settlement negotiations in relation to account closure and/or refunds due.

Represent Credit team in meetings with sales/operations organization to manage and resolve invoice, billback, credit memos and deduction issues encompassing compliance, operations and order management.

Communicate effectively internally and externally to keep appropriate parties apprised of customer issues and situations affecting the continued release of orders. Coordinate with AR team in India on collections activity as it relates to order release. Appropriately implement the escalation process as necessary to make potential credit hold situations visible.

Oversee and review monthly and quarterly reviews and reporting with AR team in India in relation to cash forecast, aged invoices report and customer financial review (semi-annual and on an as needed basis) for content quality and accuracy.

Analyze financial statements, trends and other credit information in order to recommend credit limits on new as well as semi-annual review on established accounts. Maintain current financial matrix information as well as following up with customers to obtain most recent financial information. Escalate any potential situations to the appropriate parties.

Maintain current processes as well as interfacing with our AR team in India for updated process mapping and efficiency improvements

Identify, recommend, and implement process efficiencies and system improvements.

Develop a highly effective team by defining roles and responsibilities. Train, empower and mentor team members through clear communication.

Manage and support projects as needed.

5-8 years of relevant credit experience, previous entertainment industry or consumer goods experience a plus

Ability to work across functional areas and amongst all levels of management

Finance Bachelor’s degree or related experience

Oracle R12/11i experience required

Advanced skills in Excel and Microsoft Office software required

Excellent verbal and written communication skills

Ability to analyze financial statements and present recommendations

Ability to organize multiple priorities and projects in a dynamic environment

Ability to present complex financial concepts in easily understandable ways to non-finance business partners

Ability to translate business issues into system solutions

Able to handle multiple and often competing priorities

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