Guest Service expectation:
Treats guests with a sense of caring and individuality while effectively identifying their specific needs.
Informing supervisor of guest needs which may require special accommodations...
Showing special recognition of frequent guests.
Maintaining a safe, clean and comfortable environment at all times.
Consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable and expressing your desire to have them return..
Presenting a neat, clean, well-groomed appearance at all times.
Maintaining constant awareness of services, promotions, and events offered at the facility and informs guests..
Essential Job Functions:
Verifies and posts confidential credit information and identification credentials into the patrons credit file
Processes casino credit applications and maintains customer files
Makes direct contact either by phone or face to face with customers when taking credit applications
Makes direct contact with banks and consumer credit reporting agencies and casino credit reporting agencies
Makes direct contact with other casinos to obtain and document patron casino credit information
Audits mail-in marker payments, return check logs and return marker logs
Reviews bank deposits made for markers return checks and returned markers
Adjusts customers accounts with regards to suspensions for returned checks and markers
Other duties as assigned
Job Requirements:Job Requirements:
high school diploma or equivalent
flexible hours- no weekends or holidays off
knowledge of excel,word,outlook
knowledge of filing and basic office skills (phones,email,copiers etc)
self starter, highly organized
able to work with the public
able to cold call businesses to get needed information
self starter, highly organized
knowledge of filing and basic office skills (phones,email,copiers etc)
Rivers Casino - 12 months ago
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24 reviews
River Rock Entertainment Authority is an unincorporated governmental instrumentality of the Dry Creek Rancheria Band of Pomo Indians of Cali...
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