Credit Representative
Unified Health Services, LLC - Memphis, TN

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Role: Collect payments on invoices in a timely manner through the use of UHS Best Practices


  • Analyze Prior Days Cash Posting and promptly processing ZBs and appeals (Partial Pay Grid)
  • Ticklers
  • Yellow Claims
  • Reviewing highest dollar claims for unusual activity
  • Promptly processing denials
  • Aging Columns (Over 60 daily, 31-60 daily, 1-30 weekly)
  • Answering incoming phone calls on group and credit line (especially group line)
  • Ability to prioritize and answer emails in a timely manner
  • Identify and raise issues to Team Lead for problem resolution, including payment status, hold employers, denials, appeals, ZBs, refund request, invoice changes, etc...
  • Monthly variance reporting
  • Attend coaching and training sessions as needed for sharpening skills and competencies

What You Need To Be Successful In This Role:

  • High school diploma or general education degree (GED)
  • Full knowledge of practice protocol including: contacts and their preferences, contracts, special issues specific to your practices
  • Full knowledge of fee schedules applicable to your practices
  • Ability to research, learn, retain, and use information regarding coding, reimbursement rules, protocol, UHS procedures, etc...
  • Ability to recognize opportunities for improvement in efficiencies, such as repetitive manual tasks
  • Entering detailedcomments in standardized format using UHS Best Practices
  • Ability to read,understand, and analyze EOBs
  • Monitor PriorityList/Aging and be able to explain variances at the end of month
  • Understanding of Cash Posting, including requirements and rules for changes, A9 removals, and refund requests
  • Basic Math – percentages, multiplication, division, word problems
  • Ability to communicate effectively and professionally, both written and verbal
  • Knowledge in basic office/software skills – Outlook, Excel, Word, Lookup, Credit View, CheckAudit Trail, Smeadlink, NTran, PTran, TLO, Invoice Maintenance, Credit Partial Pay, DB Maintenance, UHSEmployees, Calculator,
  • Ability to provide excellent customer service to our clients

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