Credit Solutions Specialist
Lake Trust Credit Union - Lansing, MI

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Position is responsible for repossessions from referral through sale and deficiency balance. Review past due consumer and home equity accounts to determine delinquency level and appropriate collection activity. It is also responsible for processing of garnishments and levies, loss mitigation and OREO management. Handle legal and bankruptcy issues with the goal of protecting the Credit Union’s interest. Review departmental reports to ensure compliance with rules and regulations.


  • Answer questions and provide support to members and staff regarding bankrupt, repossession, and legal accounts and procedures.
  • Review past due consumer and home equity loan accounts. Contact members by phone or mail to establish the reason for past due payment(s). Issue collection letters as appropriate.
  • Make recommendations for due date changes, payment extensions, loan rewriting, debt consolidation, or liquidation of the collateral or other assets.
  • Revoke available credit on credit cards and line of credit accounts as appropriate. Prohibit ATM/Debit card use per collection guidelines.
  • Review C-View reports, warnings and locks, LOC & HELOC delinquent loans with a max. Ensure that member accounts are noted, credited, and the ability to advance is stopped.
  • Review and process incoming requests for repossession, legal and bankruptcy accounts. Complete referral forms and other documents for attorneys and repossession agency to file proof of claims, judgments, claims and delivery and repossession.
  • Review and process condition reports on repossessed collateral to determine if there is collision damage that warrants an insurance claim. Obtain information from various sources to set values for our repossessed collateral, based on current condition and markets. Receive bids from auctions and approve sales that are within policy guidelines or obtain management approval on bids outside of guidelines.
  • Authorize payment to repossession companies on repossessed collateral.
  • Work with the members, the member’s attorney, the Credit Union’s attorneys, and the bankruptcy trustees to determine the best plan for repayment or liquidation of member accounts.
  • Send statutory notices as required by the state to members that are assigned to them that have had collateral repossessed and resold and owe a deficiency balance.
  • Verify receipt of proceeds from the sale of collateral and apply funds to the appropriate accounts. Review sold repossession packets to determine if we are able to file uncollected premium or repossession expense reimbursement claims.
  • File skip claims for collateral that cannot be located by repossession agents. Refer documents to the in-house insurance representative for filing of claim; follow up on claims. Verify that insurance payments are applied to the proper account; release the collateral for liquidation when claim finalized.
  • Request premium refunds of credit life and disability insurance, GAP and warranties from dealerships on repossessed collateral with indirect contracts. Follow up to ensure refunds are recovered.
  • Review and process credit card fraud close out packages from vendors.
  • Maintain department supplies.
  • Investigate credit-reporting disputes for accuracy and compliance with the Fair Credit Reporting Act. Complete credit bureau reporting updates on disputes through E-Oscar on-line system and in writing; make necessary corrections.
  • Review attorney billing to ensure proper billing and accuracy. Forward to manager / supervisor to sign off and forward to in-house attorney for approval and payment of invoice.
  • Make determination as to whether delinquent, bankrupt accounts are collectable in a manner or time frame that meets departmental standards.
  • Skip Trace members who fail to fulfill loan obligations by contacting references on loan applications, other creditors, employers, family, and the use of numerous databases.
  • Modify loans for reaffirmation agreements and deficiency balances.
  • Verify liens are perfected with the Secretary of State office. Order repossession titles when required.
  • Appear in Court as a representative of the Credit Union or as an expert witness in an attempt to collect on defaulted accounts.
  • Collect charged off accounts.
  • Processing of garnishments and levies.
  • Familiar with federal and state laws; NCUA and OFIR rules and regulation.
  • Work with third party vendors with real estate mitigation, initiating foreclosures, the foreclosure bidding process, redemptions period guidelines, maintaining records and management of the real estate portfolio.
  • Perform other responsibilities and duties as required or assigned.

  • High School Diploma (GED) is required.
  • Six years of collection experience preferred.
  • Mortgage and underwriting experience preferred.
  • Proven ability to support a strong member/customer service culture.


    Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.


    Able to hear average or normal conversations and receive ordinary information.


    Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.


    Movements frequently and regularly required using the wrists, hands, and/or fingers.


    Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.


    Sedentary work; sitting most of the time. Exerts up to 25 lbs. of force occasionally.