Title: Creditor Database Manager
Department: Operations - DMP Services
Reports To: Director of Operations - DMP Services
FLSA Status: Exempt
Purpose : The Creditor Relationship Manager is responsible for compiling and maintaining accurate creditor policies and information in the DMS database; assigning, accruing, and maximizing fair share; and for identifying and resolving, if possible, client-creditors with no disbursement factor .
A. Compiles and Maintains Creditor Policies § Maintains the central Creditor Database through information from various sources to include all aspects of creditor policy and information: creditor numb ers; EFT and EDI for both RPPS and Visa ePay; Fair Share contribution p ercentages and payment methods; developing and m aintaining creditor statistics; SIC codes; routine review of non-EFT payments to determi ne if EFT payments are possible .
§ Determines the validity of conflicting policy information from fellow employees, clients, creditor, and the NFCC.
§ Reviews RPPS listings at least quarterly to determine if creditors’ payments or proposals should be sent EFT or EDI.
§ Reviews new and existing creditors for d uplication, contribution method and amount , creditor type, correct payment , proposal and invoice addresses, and other contact infor mation . Adds creditor notes and alert messages as necessary.
§ Establishes SIC numbers using the NFCC roster as a guide , assigns group numbers for EFT and EDI as appropriate, adds and removes creditor sort keys to match Biller IDs with biller masks.
§ Examines sort key and zip code creditor lists in order to c onduct creditor merges and mass moves to consolidate creditors and simplify creditor selection.
§ Purges clients, creditors, and fair share invoices to simplify creditor selection and maximize system efficiency.
§ Primary agency contact for creditor issues. Responds as appropriate to creditor requests for information.
§ Develops and maintains statistical information to include an annual report of top creditors . R eports significant changes to creditor status / standings.
§ Advises staff via email of significant creditor changes.
§ Establishes and reviews procedures creating new creditors and methods to aid in the proper identification of creditors. Audits new creditor builds.
§ Serves as CredAbility’s Atlanta’s point of contact for overall EFT and EDI support.
B. Fair Share
§ Ensures agency compliance with performance-based Fair Share models through maintenance of creditor data files and notification and publication of creditor policies and requirements.
§ Assigns fair share payments to correct creditor invoices.
§ Establishes accruals and post s payments to creditors that do not remit from invoices.
§ Contacts creditors with delinquent fair share invoices and suggests to the Finance/ Accounting Dept . write-offs of invoices as appropriate.
§ Maintains the Fair Share spreadsheet.
C. Other Duties
§ Identifies and resolves, if possible, situations in which a client has a balance but no disbursement factor. Reports non-compliance of policies and procedures to the appropriate manager.
§ Assigns or assists in working various reports from major creditors to increase client success and maximize net fair share by sending proposals and verifying balances.
§ Assists other employees with client and creditor problem resolution.
D. Ensures All Performance Measures Are Met
§ Meets production goals for project/administrative work and must consistently reach performance benchmarks set by Director of Operations , DMP Services . § Audits accounts and records to ensure worker compliance to with standard procedures and practices.
E . Administrative
§ Conducts cost/benefit analyses and evaluations of programs, staffing, and equipment utilization.
§ Attends and actively participates in monthly management meetings and training to including: Quality Assurance, Operations, HR, etc.
§ Develops form letters, new procedures and system improvements to improve processes, reduce client concerns and increase client retention.
§ Works with other departments to ensure recurring errors are minimized and resolved.
§ Produces monthly activity and statistical reports for management.
§ Confers with upper management to review individual and departmental achievements and discuss required changes in goals and/or objectives resulting from current status and conditions.
§ Meets production goals for project/administrative work and must consistently reach performance benchmarks set by Director of Operations, DMP Services .
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Bachelor's degree (B. A.) from four-year College or university; or at least 5 years related management experience and/or training; or equivalent combination of education and experience. Must have very strong PC skills especially in Excel and DMS. Must be able to act independently with little guidance and often deal with conflicting information . Must have satisfactory credit.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Established in 1964, CredAbility is a nonprofit 501(c)3 community service agency. We provide confidential budget counseling, money...