Bachelor's degree in social work, psychology, or a closely related field and one year public contact/public service experience; or any equivalent combination of related training and experience. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. Experience in suicide intervention, training and supervising volunteers; previous experience working in a suicide and crisis intervention center; ability to be available to work in a 24 hour a day facility desirable.
This is professional crisis intervention counseling work in the County's Crisis Center.
An employee assigned to this classification coordinates and monitors volunteer crisis intervention counselors including work scheduling, case monitoring, training, and ensuring continuous availability of needed supplies.
Work is directed and reviewed by the Crisis Center Director through conferences, reports, and observations of the results obtained.
Examples of Duties:
ESSENTIAL JOB FUNCTIONS
Informs volunteers of policies, procedures, and standards of volunteer service.
Observes work activities of volunteers to evaluate work performance.
Confers with volunteers to resolve grievances and promote cooperation and interest.
Participates in programs of public recognition for volunteer workers.
Schedules crisis intervention volunteers for telephone and outreach duty.
Directs and assists volunteer counselors with clients and procedures.
Coordinates the collection, processing and reporting of program activity data.
Keeps records and maintains client files.
Assists in planning and implementation of training activities for volunteer counselors.
Counsels and refers clients to appropriate agencies or services in the community.
Performs related work as required.
NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
KNOWLEDGE, SKILLS AND ABILITIES
Considerable knowledge of current techniques, principles and practices of crisis intervention and suicide counseling.
Knowledge of laws, rules and regulations relating to operations of community crisis intervention centers.
Knowledge of community counseling/intervention resources available to the center.
Ability to effectively train and supervise volunteers.
Ability to work with and counsel suicidal/distraught clients.
Ability to establish and maintain good working relationships with assisting agencies, other County departments and employees and the general public.
Ability to respond calmly, quickly and effectively in crisis situations.
Ability to communicate effectively both orally and in writing.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, and use hands to finger, handle or feel. The employee is occasionally required to stand; walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and distance vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.