Cross Trained Agent (Nantucket, MA)
Cape Air - Nantucket, MA

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Nantucket, MA, Full-Time/Seasonal NOTE: THIS IS A SEASONAL POSITION WHICH WILL RUN FROM JUNE, 2013 THROUGH MID-OCTOBER, 2013.

SUMMARY: Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station (as applicable).

PRIMARY RESPONSIBILITIES:
  • Check in passengers and baggage using Cape Air’s passenger service system
  • Make passenger reservations and rebook flights
  • Make boarding announcements
  • Provide extra assistance to passengers with special needs
  • Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
  • Share information with pilots/ramp/operations using radio communications
  • Organize ticket and cash reports
  • Handle delayed or missing baggage and process claims
  • Assure compliance with FAA and airport security procedures
  • Meet and marshal aircraft
  • Load and unload passengers and their baggage
  • Escort passengers out to the aircraft
  • Additional duties as assigned

QUALIFICATIONS:
  • Airline work experience and airline reservation system experience, preferred
  • Must be at least 18 years old and a high school graduate
  • Must have valid US drivers license
  • Must be able to pass a 10 year criminal background check
  • Must be able to lift up to 70 lbs
  • Basic computer skills required
  • Good communication and excellent customer service skills, required
  • Flexibility of schedule is a must
  • Applicants with on island housing will be strongly preferred
  • This position will often require working nights, weekends and holidays
  • Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
  • Please note this is a safety sensitive position which requires CHRC clearance and possible DATP enrollment in accordance with the FAA Code of Federal Regulations

JOB REFERENCE NUMBER: #2013177

TO APPLY: Please complete our online employment application by clicking HERE .

Cape Air - 15 months ago - save job - block
About this company
11 reviews
Cape Air has served Island-markets with a focus on leisure travel since 1989 and is experienced with the unique transportation needs of...