Custodial Manager
Wildhorse Resort & Casino - Pendleton, OR

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DESCRIPTION

Responsible for managing and ensuring the overall cleanliness of the casino and resort facilities, including administering department budget and work plan, ensuring that preventative and routine cleaning standards are practiced, and supervise, train and develop custodial staff.

DUTIES

1.Promotes guest safety, satisfaction and return patronage through prompt, efficient and friendly service.

2.Develops annual budget and work plans, and implements plans with subordinate staff.

3.Develops and implements cleaning standards and practices, both preventative and routine, for floors, walls, ceilings, windows, woodwork, restrooms, locker rooms, trash, and all public areas within the Casino or assigned areas.

4.Ensures that staff are trained on and adhere to cleaning standards and practices.

5.Supervises staff, including hiring, firing, conducting performance coaching, counseling and evaluation, and training and development.

6..Participates in the development of a tribal member workforce.

7.Participate and attend designated meetings, training, activities, etc., as directed.

8.Monitors supervisor's scheduling of staff to ensure appropriate coverage as needed by shift, event or season.

9.Develops a preventative maintenance schedule and coordinates the work through the Supervisors.

10.Researches, orders and maintains a current inventory of equipment, supply and material needs, including chemicals, linens, paper products, batteries, water bottles, bags, sanitation supplies, etc.

11.Prepares purchase requisitions appropriately, and accurately tracks purchases against department budget.

12.Promotes a clean, safe and healthy work environment for employees and guest. Promptly corrects hazards where able, eliminating potential guest injury or illness.

13.Provides direction, tools and resources for conducting employee training, including new hire orientation, performance standards, chemical handling and workplace safety, equipment operation, etc.

14.Coordinates the set-up/take down of furniture/equipment, with special events or activities as needed.

15.Oversees minor repairs or refurbishing of chairs, tables, receptacles, etc. Communicates with department when additional expertise or cost is necessary.

16.Remains knowledgeable of OSHA safety rules and regulations, ensuring that staff is trained on current practices. Ensures that
MSDS forms are maintained and that staff are properly trained to comply.

17.Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.

18.Ensure that operation of equipment, tools and materials are handled in a safe manner.

19.Promote internal guest service standards through courteous and respectful behavior.

20.Other related duties as assigned.

QUALIFICATIONS

1.Three (3) years of management experience with full budget and supervisory responsibilities.

2.Five (5) years of commercial cleaning experience in a hospitality or other public facility setting.

3.Federal OSHA knowledge.

4.High School Diploma or GED.

5.Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.

6.Demonstrate knowledge of commercial cleaning materials, equipment and practices.

7.Computer literate with word, spreadsheets and the internet.

8.Proven leadership skills to engage, motivate and train others in a common goal, task or objective.

9.Physically fit - able to stand and/or walk for long periods of time in a smoke filled noisy environment; able to perform repetitive motions with wrists, hands and fingers; able to lift and maneuver 50lbs.

10.Flexible schedule - able to work as needed in overseeing various shifts and operations.

11.Exhibits a professional demeanor, appearance, manner and a positive attitude toward all employees.

12.Requires a high security gaming license clearance and at least 21 years of age.

PREFERRED QUALIFICATIONS
1.Training in maintenance, repairs and equipment operation etc. Capable of performing repairs.

2.Knowledge of Federal, State and Tribal safety and health laws.

1.Promotes guest safety, satisfaction and return patronage through prompt, efficient and friendly service.

2.Develops annual budget and work plans, and implements plans with subordinate staff.

3.Develops and implements cleaning standards and practices, both preventative and routine, for floors, walls, ceilings, windows, woodwork, restrooms, locker rooms, trash, and all public areas within the Casino or assigned areas.

4.Ensures that staff are trained on and adhere to cleaning standards and practices.

5.Supervises staff, including hiring, firing, conducting performance coaching, counseling and evaluation, and training and development.

6..Participates in the development of a tribal member workforce.

7.Participate and attend designated meetings, training, activities, etc., as directed.

8.Monitors supervisor's scheduling of staff to ensure appropriate coverage as needed by shift, event or season.

9.Develops a preventative maintenance schedule and coordinates the work through the Supervisors.

10.Researches, orders and maintains a current inventory of equipment, supply and material needs, including chemicals, linens, paper products, batteries, water bottles, bags, sanitation supplies, etc.

11.Prepares purchase requisitions appropriately, and accurately tracks purchases against department budget.

12.Promotes a clean, safe and healthy work environment for employees and guest. Promptly corrects hazards where able, eliminating potential guest injury or illness.

13.Provides direction, tools and resources for conducting employee training, including new hire orientation, performance standards, chemical handling and workplace safety, equipment operation, etc.

14.Coordinates the set-up/take down of furniture/equipment, with special events or activities as needed.

15.Oversees minor repairs or refurbishing of chairs, tables, receptacles, etc. Communicates with department when additional expertise or cost is necessary.

16.Remains knowledgeable of OSHA safety rules and regulations, ensuring that staff is trained on current practices. Ensures that
MSDS forms are maintained and that staff are properly trained to comply.

17.Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.

18.Ensure that operation of equipment, tools and materials are handled in a safe manner.

19.Promote internal guest service standards through courteous and respectful behavior.

20.Other related duties as assigned.

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