Custom Order Clerk
The Golf Warehouse - Wichita, KS

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POSITION SUMMARY: Investigate and process custom orders that require additional communication with the customer


  • Process all Drop ship and custom orders; communicate with vendors and buyers to obtain accurate product availability and cost issues.
  • Correspond with vendors to ensure shipment of all drop ship orders while sustaining accuracy of the weekly drop ship report.
  • Work with Vendornet systems to set up and maintain all drop ship product.
  • Modify, cancel or re-enter custom orders upon request.
  • Provide ordering assistance to customers who are ordering custom products via telephone, email communications, and secure orders.
  • Maintain & update the Custom Fitting site and the Secure Order form while providing management with recommended changes to the Custom Fitting site and the Secure Order form.
  • Apprise management on all matters concerning Custom products, up-charges, specifications, availability, ordering issues, etc.
  • Work with the Customer Service Dept, Returns Dept, Shipping Dept and the Receiving Dept on problems and issues that develop.
  • Work with Dallas Golf to maintain TGW Club Repair site.
  • Set up all Playability returned clubs in Ecometry system.
  • Create and renew product descriptions, locations, and stock moves for all playability products while overseeing the website for all discrepancies.
  • Monitor competitor websites & catalogs to be aware of their custom pricing, promotions, major focus and product assortment.
  • Assist with drop ships as needed for team and customer orders
    • Excellent organizational, follow-up & multi-tasking skills
    • Ability to establish & maintain vendor business relationships
    • Ability to work independently, establish priorities & initiate tasks
    • Strong skills with Microsoft Outlook, Excel & Word
    • Strong Communication and Customer Service Skills
    • Exceptional sport product knowledge
    • Two years of college or equivalent work experience

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