Customer Account Manager
Zendesk - San Francisco, CA

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Zendesk is looking for an experienced account manager to drive expansion business within the existing customer base. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of upsell opportunities and delivering results against a quota. This person must be able to proactively identify and prioritize their accounts to focus efforts on those with perceived churn risk, potential growth, strategic value, and renewal timeframe.

• Understand customer requirements, level of adoption
• Identify “at risk” behavior and develop appropriate re-engagement protocol
• Identify up sell or cross sell opportunities within existing accounts
• Pro-active outreach to discuss expansion
• Answer customer's questions and successfully negotiate issues related to expansion & renewals
• Manage customer renewals and retention within territory
• Manage top accounts within territory: product requests, general check-ins
• Reward continued purchasing and drive increased lifetime value
• Follow up on lost accounts to provide churn analysis
2+ years account management, install base sales experience
Work experience at a technology product or services company or a company that serves the software industry
Excellent sales organizational and communication skills and an engaging phone presence
Must have solid salesforce experience
A passion for social media or web-based software
An appreciation for easy to use, intuitive software
Bachelor's degree

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