Customer Account Representative
Monongalia General Hospital - Morgantown, WV

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Performs duties in all areas of Patient Accounting including insurance verification, financial counseling, billing, remittance processing, refunds, third-party follow-up and self-pay collections to ensure maximum reimbursement. Provides financial education to patients regarding benefits to assist in understanding their personal financial liability. Maintains knowledge of revenue cycle operations, third-party reimbursement by local/state/federal payers. Supports the work of the department by completing reports and performing clerical duties as needed. Job Requirements a. Minimum Education Requirement : High School Diploma or GED.

b. Minimum Experience Requirement : Minimum one year experience in patient accounting setting required. Must posses reading, writing and mathematical skills and the ability to understand written instruction and receive and transmit information. Knowledge of patient billing practices, medical terminology, patient registration, CPT and ICD-9 coding, federal, state and third-party billing regulations, credit and collection practices, accounts receivable management principals and practices, computerized billing systems, UB92 and HCFA 1500 billing requirements; knowledge normally acquired through previous related work experience in a hospital setting. Proficient in Microsoft Word, Excel, Outlook and data entry. Excellent interpersonal communication skills and the ability to work effectively with the public are essential in order to maintain cooperative working relationships with staff, patients, third-party payers and outside agencies.

c. Minimum License Requirement :

Physical Requirements and Environmental Conditions

Light Work: Frequent lifting and/or carrying of objects weighing up to10 lbs with a maximum lifting of 25 lbs.

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