Customer Advocacy Response Specialist I
Huntington Bank - Columbus, OH

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Responds in a manner that meets or exceeds the department's level of excellent service as well as Huntington's vision and values.
  • Tracks and generates appropriate reports for management.
  • Actively participates in strategic planning sessions as required.
  • Reviews and routes WCSS PEGA customer complaints to appropriate colleague / department.
  • Monitors complaint cases for level of service compliance.
  • Research and resolve Error Resolution and WCSS PEGA cases assigned to PRU workbaskets.
  • Resolve Elder Abuse cases as received from security Investigative Referrals and report to appropriate county agency when necessary.
  • Maintain tracking for executive reporting.


  • Job Requirements

    Basic Qualifications
    • Bachelor’s Degree
    • 3 - 5 years Customer Service, or dispute resolution experience

    Additional Details

    Grade 70

    EOE/M/F/D/V

    Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine ( to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products ) before they begin employment. If the position to which you’re applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.

    Huntington does not accept solicitation from Third Party Recruiters for any position

    Based on experience this position may be hired at the senior level

    Huntington Bank - 4 months ago - save job - block
    About this company
    297 reviews
    Huntington Bancshares is the holding company for The Huntington National Bank, which operates about 650 branches in Indiana, Kentucky,...