St. Paul, MN
Midwest is a leading distributor of sign, screen printing and digital products with a network of the industry’s top manufacturers to bring their customers the highest quality supplies, equipment and services available. Nine locations strong, they serve the Midwest to the West Coast, with branches in California, Colorado, Minnesota, Missouri, Nebraska, Oregon, Utah, Washington and Wisconsin.
Midwest is dedicated to serving their customers, employees and manufacturers. They built a tradition of excellence since their founding in 1932, and with that experience and commitment, they continue to grow and bring the very best to their customers.
This position is responsible for answering a busy VOIP ShoreTel phone system for multiple locations and is also the first point of customer contact. This position is also responsible for providing a positive customer experience by phone and in person, while displaying a cheerful outlook and dedication to Excellence Beyond Expectations ® .
Serve as the voice of Midwest and information resource for customers nationwide
Professionally administer all incoming calls
Ensure phone calls are redirected accordingly
Act as liaison between customers and Midwest staff
Assist other Customer Assistance Representatives to maintain equal levels within the department
Maintain a variety of automated and manual records on calls and enter data into computer
Type memos, correspondence, reports, and other documents as requested
Support other departments with clerical duties such as photocopying, scanning, faxing, filing and collating
Rotate through greeter desk with other Customer Assistance Representatives and provide in-person service as needed to staff and customers entering the corporate office
Update informational binders and quick reference sheets; keep office supplies stocked for greeter desk; prepare envelopes for mailing
Maintain a neat and organized lobby during greeter desk rotations including; holiday decorating, watering and maintenance of plants, etc.
Knowledge of Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills
Exceptional interpersonal communication skills
Ability to communicate with tact and diplomacy in a clear, courteous and professional manner
Ability to be accurate, dependable, punctual and confidential
Ability to multi-task and work independently
Ability to accept direction on given assignments
Ability to maintain an organized work environment
High School diploma or equivalent and 1+ year(s) telephone service experience or a combination of experience in the areas of customer service, receptionist and office support providing equivalent knowledge
This position will eventually have varying shifts within the hours of 7am and 7pm
Share with us your talent, drive and entrepreneurial spirit and we will provide a creative and supportive environment, where your valuable contributions are rewarded and celebrated with professional growth, job satisfaction, and an attractive total compensation program.
Join us and become part of our great team!
We are excited to partner with the HR Professionals at Instigate, Inc. to manage our recruitment efforts for this opening. All responses will be processed promptly on behalf of our hiring team by Instigate's TalentAssist - Recruitment Process Management Services. Please submit your resumes, applications or questions directly for consideration. (855) 635-3299. Thank you for your interest in joining our team.
INSTIGATE, Inc. - 18 months ago