Guidepost 2-4 (8.61 to 22.74)
SUMMARY OF JOB DESCRIPTION
Provide customer service in the Wagner, SouthDakota office and throughout NorthWestern Energy s territory.
DESCRIPTION OF ESSENTIAL FUNCTIONS
Responsibilities include, but are not limitedto, the following:
AllNorthWestern Energy employees are required to adhere to company safetystandards
Respondto customer inquiries and requests
Acceptpayments and same-day posting of all customer payments received.
Cashdrawer balancing and bank deposits.
Assistcustomers, customer accounting and customer service center staff with questionsand corrections.
Assistcustomers with payment arrangements, involving delinquent accounts.
Inputand completion of service orders.
Explainrate changes and bill calculations
AdministerNorthWestern Energy s credit program
Respondto emergency situations
Reviewalternative solutions and commit to an action to resolve customer needs
Workeffectively within teams and work groups to accomplish organizational goals
Takebank deposit to the bank and pick up the mail at the post office.
Otherduties as assigned
Jobtime is spent in an office environment mostly sitting, with limited standingand walking; occasional lifting of lightweight office materials up to 20pounds.
Mustbe able to demonstrate a good safety record
Excellentcustomer skills including strong oral communication skills
Computerproficiency and good math skills
Ableto positively interact with customers to resolve problems
Successfulcompletion of requisite testing and training program is required
Ableto demonstrate an excellent attendance record
Highschool degree or equivalent required, advanced education or experiencepreferred
When considering applicants for thisposition, the selection process will take into consideration the needs ofNorthWestern, including such factors as reorganization requirements, diversityopportunities, relocation requirements, employee development and jobsuccession.If any of the precedinglanguage conflicts with the applicable bargaining unit agreements, thebargaining unit agreement will prevail.
External applicants should apply online at http://www.northwesternenergy.com.Internal applicants should apply online atiConnect.Incompliance with the ADA Amendments Act, should you have a disability thatrequires assistance and/or reasonable accommodation with the job applicationprocess, please contact the Human Resources department via phone at1-800-245-6977, or via email at firstname.lastname@example.org.
HumanResources Department Job # 1273
SiouxFalls, SD 57108
WEARE AN EQUAL OPPORTUNITY EMPLOYER
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Northwestern Corporation (doing business as Northwestern Energy) provides electricity and natural gas to approximately 656,000 customers in...