Customer Associate
NorthWestern Energy 11 reviews - Wagner, SD

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Department/Division
Customer Care

Work Location
Wagner, SD

Guidepost
Guidepost 2-4 (8.61 to 22.74)

Employment Status
Limited Part-Time

Employment Physical
Not required

Drug Test
Required

Background Check
Required

Relocation Benefit
None

SUMMARY OF JOB DESCRIPTION

Provide customer service in the Wagner, SouthDakota office and throughout NorthWestern Energy s territory.

DESCRIPTION OF ESSENTIAL FUNCTIONS

Responsibilities include, but are not limitedto, the following:

AllNorthWestern Energy employees are required to adhere to company safetystandards
Respondto customer inquiries and requests
Acceptpayments and same-day posting of all customer payments received.
Cashdrawer balancing and bank deposits.
Assistcustomers, customer accounting and customer service center staff with questionsand corrections.
Assistcustomers with payment arrangements, involving delinquent accounts.
Inputand completion of service orders.
Explainrate changes and bill calculations
AdministerNorthWestern Energy s credit program
Respondto emergency situations
Handlecustomer complaints
Reviewalternative solutions and commit to an action to resolve customer needs
Workeffectively within teams and work groups to accomplish organizational goals
Takebank deposit to the bank and pick up the mail at the post office.
Otherduties as assigned

Jobtime is spent in an office environment mostly sitting, with limited standingand walking; occasional lifting of lightweight office materials up to 20pounds.

GENERAL QUALIFICATIONS

Mustbe able to demonstrate a good safety record
Excellentcustomer skills including strong oral communication skills
Computerproficiency and good math skills
Ableto positively interact with customers to resolve problems
Strongorganizational skills
Successfulcompletion of requisite testing and training program is required
Ableto demonstrate an excellent attendance record
Highschool degree or equivalent required, advanced education or experiencepreferred

SELECTION PROCESS

When considering applicants for thisposition, the selection process will take into consideration the needs ofNorthWestern, including such factors as reorganization requirements, diversityopportunities, relocation requirements, employee development and jobsuccession.If any of the precedinglanguage conflicts with the applicable bargaining unit agreements, thebargaining unit agreement will prevail.

APPLICATION PROCEDURES
External applicants should apply online at http://www.northwesternenergy.com.Internal applicants should apply online atiConnect.Incompliance with the ADA Amendments Act, should you have a disability thatrequires assistance and/or reasonable accommodation with the job applicationprocess, please contact the Human Resources department via phone at1-800-245-6977, or via email at job.inquiries@northwestern.com.

NorthWesternEnergy
HumanResources Department Job # 1273
3010West 69thStreet
SiouxFalls, SD 57108
FAX: 1-605-978-2904

WEARE AN EQUAL OPPORTUNITY EMPLOYER

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About this company
11 reviews
Northwestern Corporation (doing business as Northwestern Energy) provides electricity and natural gas to approximately 656,000 customers in...