Florida-Pensacola Bay Area
Gulf Power Company
Customer Care Center Representative
Gulf Power Company Call Center
This is an entry level Customer Care Center Representative (CCC Rep) position in Gulf Power's Call Center. The CCC Rep serves as the first contact for the entire Gulf Power Company service area in handling telephone calls to the Customer Care Center. CCC Reps must be willing to perform these duties within and outside of normal business hours to maintain 24 hour / 7 day per week telephone coverage, and be available for call out. Shift work is required - must be available to work nights, weekends, and holidays.
Receive inbound calls
Assist customers with electrical service issues
Assist customers with program requests and emergency calls
Knowledge, Skills and Abilities
Customer service skills
Excellent oral and written communication skills
Excellent computer/keyboarding skills
Bilingual ability is a plus
Be available to work any shift
Be successful on the EEI Customer Service Representative Test battery (by invitation only)
Be successful in passing our background check guidelines
Versatility, flexibility, and adaptability
Dependability and time management
Exhibit our "Southern Style" behaviors of unquestionable trust, superior performance, and total commitment
Must live within one hour driving time of the Gulf Power Corporate Office (preferred) or be willing to relocate at your own expense.
You must attach a resume to be considered.
Subject to Gulf Power tobacco policy: you must be free from all tobacco products (including but not limited to cigarettes, cigars, pipes, chew, snuff, patch and/or gum), at least six months prior to applying for this position.
Gulf Power Company
is an investor-owned electric utility with all of its common stock owned by Atlanta-based Southern Company.
With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based
) is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns Alabama Power, Georgia Power, Gulf Power, Mississippi Power, Southern Nuclear, Southern Power, SouthernLINC Wireless and Southern Telecom. Southern Company also has a growing competitive generation company. Southern Company brands are known for excellent customer service, high reliability and retail electric prices below the national average. Southern Company is consistently listed among the top U.S. electric service providers in customer satisfaction by the American Customer Satisfaction Index (ACSI).
Equal Opportunity Employer.
00061 - EEI Customer Service Rep
Travel (Up to...)
Gulf Power Corporate Headquarters - One Energy Place
One Energy Place
With more than 4.5 million customers and approximately 46,000 megawatts of generating capacity, Atlanta-based Southern Company (NYSE: SO) is...