Customer Care Coordinator
Altura Communication Solutions - Chicago, IL

This job posting is no longer available on Altura Communication Solutions. Find similar jobs: Customer Care Coordinator jobs - Altura Communication Solutions jobs

The Customer Care Coordinator will play a key role in management of branch activities including ticket handling, technician allocation, and customer communication, with the ability to handle multiple responsibilities while balancing customer and company priorities.
  • Daily review of branch service boards, aging tickets, sub contractor tickets, dispatch service, ticket updating, and ticket closure
  • CW ticket creation for MAC and/or Maintenance/T&M related issues.
  • Manage manpower/resources including technician allocation
  • High volume of incoming calls and emails
  • Analyze and maintain CW database with highly sensitive product, customer, and technician information
  • Communicate with customers regarding response, coverage, and pricing
  • Parts Ordering, review, and follow up
  • Move, Add, or Change quotes including pricing, inventory and software release level verification, and 3rd party support status
  • Review, correct, and close all service tickets for invoicing
  • Update and maintain call and alarm handling instructions
  • Ability to maintain professionalism and patience in highly stressful situations and adapt quickly to changing environments
  • Assists with invoice/ purchase order issue resolution as required.
  • Attend departmental staff meetings

Qualifications Qualified applicants will possess the following:
  • Equivalent to a Associates Degree or technical training in the communications/technology field with strong desire for professional development and continued learning
  • 2-5 years of customer service/call center experience in high-contact or service-related environment
  • Proficient PC skills in a Windows environment
  • Ability to work as a team member, handle large quantities of information while maintaining a high level of accuracy, multi-tasking, rapid change in duties, and prioritize and perform work with limited supervision

Altura offers a competitive compensation and excellent benefits package that include medical, dental, vision, life insurance, STD, LTD and 401K.

EOE M/F/V/D

No Relocation Available. Preference will be given to local candidates.

Altura Communication Solutions - 6 months ago - save job - block
Recommended Jobs
Customer Service Associate
Illinois College of Optometry - Chicago, IL
NPO.net - 4 days ago

Coordinator, Trauma Quality Improvement Progr...
American College of Surgeons - Chicago, IL
American College of Surgeons - 5 days ago

Bariatrics Program Coordinator
American College of Surgeons - Chicago, IL
American College of Surgeons - 5 days ago