Customer Care Coordinator
WCI Communities - Bonita Springs, FL

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WCI Communities creates amenity-rich, master-planned lifestyle communities, catering to primary, retirement and second-home buyers. Dedicated to product and service excellence as a People First® certified company, WCI offers traditional single and multi-family home choices with prices from the mid-$100,000s to just under $1 million. In addition to homebuilding and development, WCI generates revenues from its Prudential Florida Realty business, the second largest residential realty company in Florida; its Wells Fargo-affiliated mortgage services; insurance and title services, and its recreational amenities, as well as through land sales and joint ventures. For more information, visit www.WCICommunities.com.

Description:
Coordinate all in-coming service requests and assign work orders to the customer care technicians and the subcontractors

Coordinate customer service complaints.

Assign help desk calls to Customer Care Technicians.

Process invoices.

Generate work order summary.

Follow up with subcontractors.

Filing of summaries, work orders, letters, and email responses.

Create new homeowner files.

Schedule both contractors and construction managers.

Generate back charges when applicable.

Compile fax packets and work orders to daily log sheets.

Input work orders into CRM database.

Follow up calls to the homeowners and subcontractors.

Generate delinquent reports, close work orders from subcontractors, update summary notes in system.

Other duties as directed by Customer Care Manager.

Additional Requirements:
Self starter, diversified, organizational skills, customer service skills. Computer literate with Work, Excel, Internet and Email.

Associate Degree or equivalent experience.

MUST have Construction knowledge

This is a Full Time position

EOE/DFW

WCI Communities - 20 months ago - save job - block
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About this company
17 reviews
WCI Communities develops luxury residential communities and homes in Florida. Founded in 1946, it caters primarily to retirement and...