Customer Care Credit Specialist
Osterman Jewelers - Akron, OH

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Customer Care Credit Specialist

MUST be able to work a varied, flexible schedule of 30-40 hours per week including late evenings and weekends

Specialists needed to service customers, store personnel, District Managers, and various home office personnel in a fast paced/high volume inbound contact center. Specialists answer questions and resolve issues received through phone calls and email. Will need to access information from a variety of systems and references; focus on identifying service issues and initiate appropriate action to resolve. Calls include, but are not limited to, all aspects of Sterling Jewelers Inc. revolving credit accounts, statement and/or payment concerns, policies and/or procedures. Must also be comfortable placing outbound calls. The high volume of calls must be serviced in a timely manner with an exceptionally high level of quality while building customer satisfaction and loyalty.

Strong verbal and written communication skills; Strong math skills; High negotiation and problem solving skill; Basic computer skills with a proficiency in keyboarding and data entry; Time management; Attention to detail with documentation and follow-up.

MUST be able to work a varied, flexible schedule of 30-40 hours per week including late evenings and weekends

Minimum 1 year of customer service/call center experience preferred.

Sterling offers a complete compensation package including medical, dental, vision, 401 ( k), generous merchandise discount, bonus potential and workplace fitness center.

Sterling Jewelers Inc. - 16 months ago - save job - copy to clipboard - block
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