Customer Care Representative 2
United Stationers - Atlanta, GA

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Customer Care Representative 2 - 338909

Description
Primary Purpose

This position is responsible for providing excellent customer service and related support to ORS Nasco customers.

Major Responsibilities 

Answers inbound calls and provides customer support regarding product information/pricing, special order information, quotes, order status, price/quantity deviations, etc. Expedites customer requests. 

Researches product and order information for customers. Documents all customer interaction on orders. 

Troubleshoots and resolves customer issues and handles complaints. 

Works with large reports dealing with backorders, non stocks, drop ships, etc 

Collaborates with other ORS Nasco/USI departments to ensure that customers receive excellent service at all touch points. 

Understands and demonstrates United Stationers’ Core Values. 

Performs other duties as assigned.

Qualifications

Skills/Knowledge Required 

Excellent communication skills. 

Demonstrated interpersonal skills. 

Excellent customer service skills. 

Demonstrated problem-solving abilities. 

Attention to detail; ability to plan and prioritize tasks. 

Data entry and computer skills.

Education and Experience 

High School Diploma or GED required. 

Minimum six (6) months of ORS Nasco call center/industry experience preferred.  Trend Database experience a plus.

United Stationers - 14 months ago - save job - block
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About this company
96 reviews
Don't think that United Stationers is just another paper pusher. The company is a leading wholesale distributor of office supplies and...