Customer Care Representative 2
This position is responsible for providing excellent customer service and related support to ORS Nasco customers.
Answers inbound calls and provides customer support regarding product information/pricing, special order information, quotes, order status, price/quantity deviations, etc. Expedites customer requests.
Researches product and order information for customers. Documents all customer interaction on orders.
Troubleshoots and resolves customer issues and handles complaints.
Works with large reports dealing with backorders, non stocks, drop ships, etc
Collaborates with other ORS Nasco/USI departments to ensure that customers receive excellent service at all touch points.
Understands and demonstrates United Stationers’ Core Values.
Performs other duties as assigned.
Excellent communication skills.
Demonstrated interpersonal skills.
Excellent customer service skills.
Demonstrated problem-solving abilities.
Attention to detail; ability to plan and prioritize tasks.
Data entry and computer skills.
Education and Experience
High School Diploma or GED required.
Minimum six (6) months of ORS Nasco call center/industry experience preferred. Trend Database experience a plus.
United Stationers - 14 months ago
Don't think that United Stationers is just another paper pusher. The company is a leading wholesale distributor of office supplies and...