Customer Care Representative Level 1
New Century Transportation Inc. - Westampton, NJ

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Answer high volume of calls and maintain a rapid response rate (ideally within 3 ring cycles) assisting customers in scheduling freight pick ups while asking all necessary questions, and/or tracing freight as needed to provide customer with current location of freight and estimated date and time freight will reach final delivery.Gather pertinent information and prepare price quotation for customers. The key is providing quality customer service on every call representing the company in a professional manner.

This position spends 95% of each day on the telephone. Candidate will be expected to handle all types of customer calls professionally. Individual will be expected to work autonomously and organize day in order to complete daily assignments. Individual may be asked to switch from one task to another on short notice. Candidate must be able to demonstrate a strong math ability including but not limited to applying discounts properly, undertanding how and when to apply accessorial charges and the basic application of transportation rates such as rates per hundred or rates per mile. Candidate must be able to calculate the physical space occuplied in the trailer by a shipment.


High School Education or Equivalent. Basic computer skills including basic understanding of MS Word and Excel. Previous transportation experience in rating/billing/customer service or a related field. Documented customer service/sales experience.

We are, and will continue to be an Equal Opportunity Employer

About this company
New Century is a leading provider of unique Load-to-Deliver SM LTL, regional and national Truckload services. We have developed an...