Customer Care Representative
Hilton Grand Vacations - Orlando, FL

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Job Number:
HGV010I1

)

Work Locations

:

Hilton Grand Vacations Sales & Marketing @ HGV Headquarters (Metro West)

6355 MetroWest Blvd ste 180

Orlando

32835

An Agent Marketing with Hilton Grand Vacations is responsible for distributing Hilton Club information and providing tour information for guests and visitors in an effort to book a preview or sell a promotional vacation package.

What will I be doing?

Answer calls from direct mail inquiries and guests with open-dated packages to book packages and to arrange accommodations and tours for multiple property locations. Answer calls from guests who have booked packages to make date changes and respond to questions concerning their upcoming vacation.

  • Receive call from guest requesting to arrange dates to their open-dated package.
  • Assist guests with inquiries relating to the package they have already purchased and information regarding their upcoming vacation.
  • Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions.
  • Handle situations with dissatisfied guests
  • Receive calls from guests responding to direct mail, e-mail, and web advertising to sell dated and open-dated vacation packages.
  • Take the name and phone number of every guest that makes an inbound call and enter that information into the RCC System.
Basic Qualifications

Must be able to work a variable schedule, including evenings and weekends, based on call center needs.

Timeshare/hospitality background preferred

Strong Sense of customer service with enthusiastic, energetic, and professional behavior.

Good organizational skills and detail orientated.

Proficient with Microsoft Word, Excel, Outlook and the Internet, along with basic data entry and word processing skills.

High School graduate or equivalent required

An Agent Marketing with Hilton Grand Vacations is responsible for distributing Hilton Club information and providing tour information for guests and visitors in an effort to book a preview or sell a promotional vacation package.

What will I be doing?

Answer calls from direct mail inquiries and guests with open-dated packages to book packages and to arrange accommodations and tours for multiple property locations. Answer calls from guests who have booked packages to make date changes and respond to questions concerning their upcoming vacation.

·

Receive call from guest requesting to arrange dates to their open-dated package.

·

Assist guests with inquiries relating to the package they have already purchased and information regarding their upcoming vacation.

·

Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions.

·

Handle situations with dissatisfied guests

·

Receive calls from guests responding to direct mail, e-mail, and web advertising to sell dated and open-dated vacation packages.

·

Take the name and phone number of every guest that makes an inbound call and enter that information into the RCC System.

Basic Qualifications

Must be able to work a variable schedule, including evenings and weekends, based on call center needs.

Timeshare/hospitality background preferred

Strong Sense of customer service with enthusiastic, energetic, and professional behavior.

Good organizational skills and detail orientated.

Proficient with Microsoft Word, Excel, Outlook and the Internet, along with basic data entry and word processing skills.

High School graduate or equivalent required

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H

Hospitality - We're passionate about delivering exceptional guest experiences.

I

Integrity - We do the right thing, all the time.

L

Leadership - We're leaders in our industry and in our communities.

T

Teamwork - We're team players in everything we do.

O

Ownership - We're the owners of our actions and decisions.

N

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

Living the Values

Quality

Productivity

Dependability

Customer Focus

Teamwork

Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Grand Vacations is the preeminent vacation ownership and Club Membership brand of the Hilton Worldwide portfolio. Ownership of a deeded real estate interest provides Members with a lifetime of unsurpassed vacation advantages via the most innovative, flexible, global Club program in the industry. Club Members choose when and where to vacation, enjoying the comfort and convenience of residential-style resort accommodations in select, renowned destinations. Each Club property provides a distinctive setting, while signature elements remain consistent, such as high-quality guest service, spacious residences and extensive on-property amenities. From exciting Orlando and dynamic Las Vegas, to the laid-back lifestyles of Hawaii and California, or the cosmopolitan glamour of New York City and South Beach, we take pride in offering our guests a superior vacation ownership program in the worlds most celebrated locations. For those aspiring to the good life, Hilton Grand Vacations offers a passport to endless vacation memories.

Hilton Grand Vacations is one of Hilton Worldwides ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of providing others with a superior vacation experience, you may be just the person we are looking for to work as a Team Member with Hilton Grand Vacations.

EOE/AA

EOE/AA

Job

:

Call Center, Reservations, and Telemarketing

Schedule

:

Full-time

Brand

:

Hilton Grand Vacations

Job Level

:

Team Member

Hilton - 17 months ago - save job - block
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About this company
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Hilton Worldwide (formerly, Hilton Hotels Corporation) is a global hospitality company. It is owned by the Blackstone Group, a private...