Customer Care Representative
MarketLab Inc. - Caledonia, MI

This job posting is no longer available on MarketLab Inc.. Find similar jobs: Customer Care Representative jobs - MarketLab jobs

Requirements for this job:
• EDUCATION and/or EXPERIENCE:
• High School Diploma or General Education Degree (GED), Associates Degree preferred.
• Minimum of 1-2 year related experience and/or training in an office environment.
• Equivalent combination of education and experience. Responsibilities:
• ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Meets and understands the importance of customer expectations.
• Responds to incoming inquiries on orders, product, and pricing with a focus on First Call Resolution.
• Accurately and consistently completes phone orders into Solomon by using scripts provided.
• Meets outbound customer call objectives related to follow-up.
• Understands the order process.
• Self-directed in completion of daily work.
• Understands and strives toward achieving customer care daily and monthly goal incentives.
• Execute the company plan to achieve daily and monthly goals.
• Committed to continually building knowledge of the company product line.
• Miscellaneous assignments directed from Manager or Supervisor of customer care.
• Contributes to the overall success of the customer care team.

MarketLab Inc. - 19 months ago - save job - copy to clipboard - block
Recommended Jobs
Wellness Business Representative Job
Priority Health - Grand Rapids, MI
Priority Health - 6 days ago

Wellness Business Representative Job
Spectrum Health - Grand Rapids, MI
Spectrum Health - 6 days ago

Technical Services Specialist, EP
St. Jude Medical - Grand Rapids, MI
St. Jude Medical - 22 days ago
About this company
MarketLab is committed to keeping our customers informed. We periodically send out newsletters on a variety of topics. If you are interested...