SimplexGrinnell, an integrated unit of Tyco International Ltd., is a recognized leader in the manufacture, sales and service of state-of-the-art monitor and control systems for fire alarm, integrated security (access control, CCTC, intrusion alarm), communications, nurse call, portable fire extinguishers, suppression and sprinkler fire protection systems. Our continued growth has produced a need for an experienced Customer Care Representative in our Livermore, CA location.
The primary role of the Customer Care Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.
Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M. Responsible for retention, customer satisfaction and growth within the customer base
Deliver increased sales against an assigned quota
Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.)
Interface effectively with district operations to deliver and improve service delivery
Determine customer needs and develop sales strategies to meet those objectives
Report progress and metrics to operation and corporate teams on a weekly and monthly basis
Highly motivated and success driven
2+ years of sales and/or customer service experience with a similar product, service or industry
Excellent communication skills and ability to quickly qualify opportunities
High degree of self-discipline
Independent, creative thinker
Ability to sell intangible services
BA, BS or similar degree highly preferred
Candidates must successfully complete a background check and drug screen.
SimplexGrinnell is a division of Tyco Fire and Security, an international organization with representation in more than 800 offices in 51 countries. We offer an exceptional compensation and benefits package that includes vehicle fleet program, educational assistance and matching 401(k) plans along with incentive opportunities in a highly-charged but friendly work environment.
SimplexGrinnell is an Equal Opportunity Employer M/F/D/V
We have a passion to protect what matters most.
We are the world’s largest fire and security company, and we are providing vital...