Customer Care Specialist (Temporary to Permanent)
ModCloth - Pittsburgh, PA

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If someone broke out into a rendition of “Help” by the Beatles, would you come running to their aid? If so, there’s a fantastic Customer Care Specialist job waiting for you at! This position comes complete with fun-yet-focused bunch of coworkers and a slew of great benefits, such as competitive health insurance and stock options. As a person who learns quickly, communicates excellently, and likes helping others, you’ll find yourself satisfied and challenged in this role as you make an impact on the success of our quickly growing fashion company!

Delight customers by responding to their inquiries (via e-mail, online chat, or telephone, as applicable) in a charming and helpful manner

Take product orders by telephone

Resolve payment issues lickety-split

Help ensure 100% accurate inventory counts

Use your ‘detective skills’ to track and investigate emerging issues with customer interface or stock quality

Build an amiable relationship with our customers

Give other team members a helping hand with their duties, as needed

Absolutely amazing communication skills, both written and oral (particularly on the phone)

Thirst for learning, and ability to master new software and processes quickly

Frightfully good multitasking skills

Self-management mastery – can stay on top of key tasks and ask for help when needed

An eagle eye for detail – doesn’t let things slip through the cracks

Excited to work in a fast-paced work environment where one is exposed to many facets of business and leadership

Ready for tons of on-the-job training

Available to work flexible shifts and weekends, as needed

A patient and friendly disposition

A positive attitude!

The Benefits You’ll Get After Conversion:
As a full-time part of the ModCloth family, you’ll be entitled to a great list of benefits including (but not limited to!) medical, dental, vision, 401k, life insurance, emergency travel assistance, and continuing education stipends.

Ten bucks says you already know everything about ModCloth, but in case you don’t, here’s some info! Let’s start with the obvious: we’re an online fashion and decor boutique that focuses on new and true vintage items and limited-run indie designs. If you do a little research, you’ll discover we’re social media mavens, trailblazing on our blog and every platform out there. Really do your homework, and you’ll find out we’re on a mission to democratize the world of fashion through innovative programs like Be the Buyer and Make the Cut. But what you likely won’t see from the outside is how great it is to work here. We maintain a fun-loving and focused work environment full of creative, kind, and collaborative individuals who delight in everything from our weekly mini staff photo shoots and monthly potluck lunches, to the changes we’re making in the social commerce domain and the future we’re filling with success!

Itching for more info about life at ModCloth? Then, take a look-see at our ModCloth Careers Twitter ( ) and Facebook ( ) pages!

Think you’re the gal/guy for the job? Apply by submitting your resume and cover letter telling us why you can’t wait to join our team.

About this company
9 reviews is a rip-roaringly innovative, rapidly growing e-tailer of vintage-inspired fashion and decor that’s out to shake up the...