Customer Care Specialist
Citizens Property Insurance Corporation - Tampa, FL

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This Part-Time position will begin on 4/1/13. The first initial 6 weeks of employment will include formal training with the following required hours:

8:00am-5:00pm (Monday-Friday: 40 hours each week)

After successfully completing training, the permanent Part-Time shifts will be as follow:

10:00am-2:00pm or

11:00am-3:00pm

POSITION SUMMARY: This position provides exceptional customer service utilizing the telephone, responding to the questions and concerns of internal and external customers.

ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.
  • Model ethical behavior and execute job responsibilities in accordance with Citizens core values and ethics policies
  • Effectively respond via the telephone to concerns of both internal and external customers
  • Utilize multiple processing systems and maintain a working knowledge of the Manual of Rates, Rules and Procedures; this may include, but is not necessarily limited to, questions concerning risk eligibility, submission status, rating, premiums, cancellations and/or reinstatements
  • Perform specialized functions and projects in accordance with departmental rules and regulations
  • Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed
  • Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary, to ensure that the actions promised to the caller are completed
  • Process underwriting endorsements and/or changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines and procedures
  • Gather, organize and forward information to other areas for handling or consideration
  • Assist in other areas of the production unit as needed

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
  • Excellent telephone and verbal communications skills
  • Working knowledge of Property/Casualty Insurance operations and policy elements
  • Ability to obtain, organize and present information and ability to handle multiple tasks as assigned
  • Ability to use a telephone, P.C., facsimile machine, calculator, and copier
  • Working knowledge of production systems
  • Ability to travel during catastrophe events

REQUIRED EDUCATION AND EXPERIENCE:
  • Two years of education at an accredited college or university OR two years customer service related experience OR a combination of college education and customer service related experience equivalent to two years of college
  • One or more years of customer service experience

PREFERRED QUALIFICATIONS:
  • 220, 440, 520/620 License
  • Bilingual in Spanish and English
  • Knowledge of Property / Casualty Insurance operations and common policy elements
  • Call center experience
  • Knowledge of ePAS or other systems used at Citizens

PHYSICAL REQUIREMENTS:

This position requires the ability to sit for long periods of time, hear and converse over the telephone, and key frequently on a computer (4 or more hours per day).

Citizens Property Insurance Corporation - 17 months ago - save job - block
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