Title: Customer Care Trainer
Location: United States-Oregon-Portland
Job Number: 13044495
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries.
For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Primary Duties and Responsibilities
As part of Customer Care team, provides the required training for Client Oriented staff in a call center environment. May perform one or more of the following:
Conducts training classes, which include content about the job, the Company, and different client programs.
Facilitates new hire training using the provided curriculum to call center staff.
Facilitates continuing education classes to existing call center staff for new products, services, customer service skills and market launches.
Provide performance feedback to class participants#CD# responsible for the professional development of the customer service and support staff.
Communicates with various departments within the organization, including resource planning, human resources, quality and the help desk.
Assists Operations with understanding agent opportunities and updating training programs to meet those needs.
Collects information regarding response systems, human interactions, and information systems requirements.
Helps design call center training manuals by identifying and describing information needs, obtaining feedback from management, and editing final copy.
All other duties as assigned.
Job Level Profile
Has developed expertise in a variety of work processes through job-related training.
Generates new and innovative solutions to complex problems, and proposes improvements to processes.
Works autonomously within established procedures and practices.
Typically acts as a lead or expert with considerable on-the-job experience.
Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail email@example.com.
Virtual/work from home? No
Xerox Corporation - 11 months ago
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