Customer Development Representative
Grimco - Atlanta, GA

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At Grimco, Inc. we're excited to kick off our 137th year in business, and to continue to grow our experience in manufacturing/distribution of digital print products, signs and sign-making supplies in a wholesale environment.

We are proud to be voted Vendor of the Year for the 3rd year in a row by our customers in both the FASTSIGNS and Signs by Tomorrow nationwide franchise networks! We are also celebrating our inclusion in the Top 100 Entry Level Employers listing, released annually by www.collegegrad.com .

Grimco, Inc. is seeking aggressive personalities with competitive drives to learn all facets of our company, and a desire to sell and lead. New employees will participate in a hands-on learning environment in preparation for branch sales and leadership. Each initial training program is designed and paced to fit the individual and respective market/territory.

This is an excellent opportunity for individuals wanting to make an immediate impact on a solid, growing company. Grimco, Inc. has a history of hiring a number of new employees every year to continue our growth – many of which have become incredibly successful!

New to the Sign Industry? GREAT! What’s the training like?
2-3 weeks focused training time. Full time salary includes training period.
Majority of Time Training: Products, Computer Systems, Phones/Customers, Sales/Service, Purchasing, Logistics, Online Business Center, Marketing, Branch Distribution and Delivery, Safety, Accounting, HR, Reports.
Split between break-out session hands-on learning environment and front-lines application of learning.
Rotation with multiple team members within each department, for a diversified look at how employees approach tasks and achieve goals. Shadow with team leads.
May also include additional training at Manufacturing/Distribution Plant (schedule permitting): Art Room, Technical Support, Manufacturing/Production, Safety, Receiving and Distribution.

What's a Customer Development Rep DO???

As a distributor, much of our business is best conducted over the phone - however, we regularly interact with customers face-to-face as well. The Customer Development Team is the face and front line of our business, that specializes in longterm relationship building and growth of our company through exceptional customer service, product knowledge, and sales initiatives. Let's break that down!

RESPONSIBILITIES:
Receive incoming calls from local and regional customers (approximately 25-50 per day).

Accurately enter orders for signs and sign-making supplies using excellent customer service skills and AS/400 data management system.

Provide answers to customer questions on products and distribution both in person and on the phone.

Provide solutions and recommendations, as well as Up-Sell products to customers, utilizing superior product knowledge both in person and on the phone.

Grow sales of a specific customer list to reach goals set by management - sales projects both in person and on the phone.

Pro-actively call existing customers for research on sales trends/needs, relationship management, follow-up, etc.

Inside Sales call projects to current customer base (approximately 200 - 500 outbound calls to existing accounts per week) to promote daily/weekly/monthly specials.

Accurately enter customer information into CRM database to better track details and purchasing trends of our customers. Create and utilize reports from CRM and Business Intelligence to develop sales projects and better serve our customers, based on their purchasing trends.

Assist with miscellaneous projects and duties (catalog mailings and samples, warehouse distribution, special event planning/promotion/execution, etc.) to support team members as well as to grow business.

REQUIREMENTS:
Completed Bachelor’s Degree required, from an accredited college/university, preferred in an area of Business/Communications with a cumulative GPA > 3.15.

1-2 years Sales or Customer Service experience in a fast-paced environment.

Computer literate – MS Office Suite experience; internet navigation and order entry experience required. AS400 data management system preferred.

Confidence & positive attitude a MUST! Ability to be aggressive in sales and marketing activities.

Superior interpersonal skills—able to communicate effectively at all levels.

Work hard & smart—never satisfied with the status quo. Possess high expectations of what can be accomplished by self AND team.

Goal-oriented and competitive by nature.

Ability to take direction AND to make independent decisions in a fast-paced environment.

Demonstrate strong sense of urgency and true commitment to customers.

Employees must sit and stand for extended periods of time. When assisting in distribution operations, must squat, bend, kneel, lift 5-50lbs. When going on sales calls, must drive personal vehicle (mileage reimbursement available) - must have current registration and valid license.

Employees must travel for sales and special events, training, etc. - local/regional 5%-25% of time.

Immediate opening, to start August 2012.

Full Time Employment Status, Eligible for Employee Benefits

Business Center Serving the Greater Nashville Market, Reports to Southeast Regional Manager

Base Annual Salary Range $35k - $39k, Opportunity for Additional Earnings for Sales Success

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