Customer Engagement Specialist
DSW Inc. - Columbus, OH

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DSW is the destination for savvy shoe lovers everywhere. Aisles are filled with women’s and men’s dress, casual, and athletic shoes in an easy, self-service shopping environment. With a rapidly growing number of DSW stores and leased departments for other retailers, an ecommerce site, and a mobile site, DSW is fast becoming America’s Favorite Place for Shoes! We also hope to become America’s Favorite Place to Work by hiring candidates who exhibit our values: passion, accountability, collaboration, and humility.

The Customer Engagement Specialist is a member of the Customer Engagement team in Marketing responsible for supporting internal and external customers through tactical support of strategic initiatives and program ideation; responsible for planning, executing, and measuring programs and tactics around relationship building with external customers; responsible for all aspects of project management from crafting well-written briefs to tracking expense. Reports to Manager, Customer Engagement. No Direct Reports. Must possess the ability to:

Manage support and lead ideation around Premier differentiation program including communication of benefits, recognition of top store customers, and Premier exclusive events

Participate in Rewards Governance Committee meetings and execute administrative tasks including documentation of abuse internally and notification of abuse to external customer

Present information clearly, concisely, and accurately to marketing leadership and engage with DSW’s senior leadership team as needed

Manage and track accurate expense projections and updates

Act as Project Manager for institutional marketing including philanthropic marketing. Responsibilities include: providing clear and achievable objectives, guiding project operations from start to finish, keeping projects on schedule and on budget, collecting feedback and input from stakeholders, working closely with the internal creative team to ensure objectives are met

Act as a face of marketing when collaborating with the field team, Human Resources, Store Operations, event planning companies, and external customers

Some store travel required, serving as a marketing representative interacting with District Managers, Store Managers, and customers (20%)

Qualifications:
2+ years corporate experience

Agency or corporate retail experience preferred. Experience with Aprimo Marketing Studio a plus.

Ability to manage multiple projects with competing priorities in a fast-paced environment

Must meet deadlines, be organized, and demonstrate follow-through while responding quickly and effectively to a variety of changes and opportunities that impact the business

Demonstrates DSW’s core values: accountability, humility, collaboration, and passion

Expected to function independently and collaboratively while exuding a professional presence

Must exhibit critical thinking skills and independent thought

Bring innovative ideas to the Customer Engagement team

Process-oriented with a strong attention to detail

Fast learner and high performer with a proactive nature

Proficient in Microsoft Office

Must be a Shoe Lover!

Bachelor’s degree required, preferably in business or social sciences.

WHERE SHOE LOVERS SHOP. WHERE SHOE LOVERS WORK.

About this company
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DSW Inc. is a leading branded footwear and accessories retailer that offers a wide selection of brand name and designer dress, casual and...