Rated a Leader in the Gartner Magic Quadrant the last three years, Liferay is the preferred open source Java portal platform for the enterprise. Our “Enterprise. Open Source. For Life” motto permeates everything we do including how we sell. It’s not just about closing deals, it’s about providing long term value and a trusted relationship like we’ve done with Cisco, Allianz, and Sesame Street. We’re looking for a jack-of-all trades Customer Experience Manager who loves to manage projects and be the bridge that connects clients with the needed internal resources to accomplish their goals. Sound like you? Apply and let’s chat.
The CEM is responsible for establishing and developing relationships of trust with a portfolio of existing clients, providing guidance and valuable resources in a timely manner with tireless enthusiasm. Must be able to understand the pain points of each client and provide solutions . Should proactively assess, clarify, and validate customer needs, navigating within the various areas of Liferay to catalyze the solutions.
Measure of Success:
The measure of success for each CEM is an increase in customer retention and growth, as well as the success of customer projects and the increased visibility. Due to its unique vision, the best CEMs contribute significantly to efforts within the company including Support, Marketing, Events and Product Management wherever the opportunity arises.
Ensure that customer needs are identified and met by providing them with guidance and resources
Identify and develop new opportunities
Assist clients with critical issues, including supporting them in project milestones
Documenting customers' projects, goals, and fundamental interactions
Promote Liferay events
Understand Liferay Portal’s strategic position compared to competitors and our value proposition
Love of learning
Enjoyment of building relationships
Ability to present and communicate with all levels of an organization from users to C -level executives
Proven ability to manage multiple projects and tasks with attention to detail
Experience in SDLC ( Software Development Lifecycle ), System Integration, or good understanding of these concepts
Good oratory, for public presentations
Excellent verbal and written communication
Bachelor’s degree in a technical field would probably help you