One to two years of customer service experience either in online or phone support or in retail or hospitality.
The ability to exercise good judgment and successfully resolve customer complaints while maintaining a positive attitude. You naturally get along with others because you can empathize with their situations.
Top-notch time management and organizational skills. You know that oftentimes customer support is about hunkering down in the trenches and completing the same tasks repeatedly and with consistent quality. You don’t see this as mundane, but rather an opportunity to continuously deliver a great work product to real people.
The ability to work at a fast pace while maintaining high standards. You know that customer service is about balancing quality and quantity, and that both are important.
High energy and flexibility, the ability to switch or take on new tasks when needed. You also like to seek out new opportunities to learn.
Enthusiasm and an upbeat attitude. You’re just as comfortable talking to customers as you are to coworkers in a team meeting. You’re attitude and demeanor are infectious and make others smile.
Creativity and problem-solving skills. You aren’t afraid to draw attention to a problem, and you’re innovative enough to supply solutions at the same time. You’re curious and like to find answers.
Must be ok with viewing some sexually sensitive content.
Nice to Have:
Prior start up experience a plus