Customer Insights Analyst
Mylife - Los Angeles, CA

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MyLife is looking for a dynamic individual who has a track record of success at researching and presenting qualitative data to make recommendations to our Product Marketing group to improve MyLife Customer Engagement for our new and existing online subscription based web products.

Essential Duties and Responsibilities:
  • Use data to identify product trends and market insights
  • Work directly with customers to gather and understand qualitative feedback
  • Prioritize customer feedback and share insights with internal stakeholders
  • Be the Insights expert on how and why our users engage on the MyLife site
  • Design experiments to test customer satisfaction and business boosting initiatives.
  • Gather and analyze quantitative information as well, to Inform strategy, product direction, marketing and more
Qualifications:
  • Analytical: Excel expert with experience using SQL and statistical analysis to mine data for trends and patterns.
  • Ability to communicate in an open environment where constructive criticism is given and received to the betterment of the team and project deadlines
  • High motivation and self-direction with the desire to take on new responsibilities.
  • Ability to break large, complex problems down into smaller pieces
  • Exceptional communication skills
  • Self-aware and self-motivated
Education:

Bachelor’s Degree preferred

Work Environment
MyLife is an internet company and we provide a casual work environment with flexible start times, as well as free drinks and snacks. Other Perks include: Breakfast Bagel Mondays, Pizza lunch Wednesdays, a fully catered Friday lunch, monthly birthday celebrations with Cake & Refreshments, a lounge with a large flat screen TV & Nintendo Wii & plenty of company parties to celebrate our ongoing successes and product releases.

Role Compensation
MyLife is Privately Held, Growing and Profitable. Our compensation package includes a base salary, stock options, comprehensive Medical/Dental & Vision benefits, Life Insurance & Disability, 401K plan with employer match, AFLAC, FSA, 3 weeks PTO & Paid Holidays.

About MyLife
MyLife.com® is a revolutionary site designed to simplify and enhance your life. You can manage your communications across all your social networks and email accounts securely and conveniently on one dashboard. You can monitor your online identity, including Who’s Searching for You®. And you can make new personal and work connections by searching over 700M profiles you won’t find anywhere else. All in one place.

About this company
This is my life, but please don't leave me alone. MyLife.com operates a "people search engine" through which members can...