SurveyMonkey is the world's leading provider of web-based survey solutions, but there's really much more to us than that. We're a smart, passionate group of people who work hard to deliver the best survey experience on the planet, period. We do this because we believe everyone deserves easy access to the insights and information they need to make better, more informed decisions.
We're also proud to admit that despite our incredible growth over the past 10 years, we refuse to grow up. We are still small and nimble; everyone plays an impactful role; and when we say good ideas can come from anyone, we mean it.
SurveyMonkey is trusted by millions of customers, including 99% of the Fortune 500, as well as other businesses, academic institutions and organizations of all shapes and sizes. In any given month, we collect more than 40 million survey responses from people in all countries around the world.
If this sounds like home to you, and you're ready to make your work matter to millions, we'd love to meet you.
As a Business Analyst you’ll apply thought leadership, analytical skills, business judgment, project management and reporting expertise to translate the customer operation’s strategy into specific insights, key performance indicators, and measurable milestones against plan. In this role you will develop and maintain models to assess customer insights across a variety of data sources as well as leveraging your development knowledge to assist in refining internal tools such as Salesforce to optimize the experience for customers and internal teammates.
A successful candidate is able to work independently and collaboratively develop models that support operational and strategic decision making, and develop, implement, and track customer and operational performance metrics. They are highly analytical, entrepreneurial, and pragmatic, comfortable interacting across all disciplines of the company, capable and credible at engaging the SurveyMonkey team, and effective at setting and managing expectations of management.
Track and analyze key customer operation’s metrics
Become the SurveyMonkey SME on our Salesforce CRM platform, owning metrics and customizations
Shape the information for and deliver insights to audiences ranging from customer operations teammates to the SurveyMonkey leadership team
Manage priorities and expectations across multiple projects and stakeholders
Proactively identify problems, locate the correlated data set, and perform detailed analysis geared to solve ongoing operational issues
Adapt to new projects, problems, and priorities
Build, maintain and report against the customer operations database
Strong academic background; Bachelor’s Degree preferably in an analytical field
Outstanding quantitative and critical thinking abilities
Highly proactive with strong ability to work with minimal guidance and direction
Excellent presentation, communication (verbal, written and interpersonal) and multi-tasking skills
Analytics expert with experience in data access (DB design, SQL, etc) and statistical manipulation (R, SPSS, Python, PSPP etc.)
2-3 years of development, reporting and/or analysis work
Interest or experience in Internet/Technology sector
Entrepreneurial team player, and a sense of humor
At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays, and equity compensation.
SurveyMonkey is an equal opportunity employer.