Customer Operations Dispatch Clerk
Pontus Technology - Newark, NJ

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Job Description

We not only encourage you to be yourself—we expect it. You see, our definition of an inclusive environment is a place where all our people…… feel like they belong… understand inclusion is core to who we are… do important and enriching work… have opportunities to advance… feel free to live and work openly… have the flexibility to manage the integration of work and life… and our teams reflect the diversity expected and valued by our clients… are provided the opportunity to lead and thrive! It’s your life. And everything about it is unique. That’s why we want you here. You’ll work with other individuals to contribute your personal point of view on problems and solutions. Our great diversity of talents, skills and perspectives allows our teams to see challenges from all angles. It makes us strong, and it gives you the chance at a rich and rewarding career. Job Summary: Communicates back and forth with Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Works with routing specialists, route managers, and the service department to optimize routes Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity Records and documents information from Drivers and distributes to appropriate departments Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Education and Experience Required: High school diploma or G.E.D and a minimum of 6 months of related work experience Preferred: Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment Community Involvement delivers positive outcomes for people, communities, nonprofits and our business. We describe it this way: Think – Strengthen nonprofits through skilled volunteerism and pro-bono projects. Invest – Provide the financial resources to help communities thrive. Advance – Support communities and skills-based volunteerism through advocacy, awareness, influence, research and example. Pro bono work is one of the most powerful ways that Deloitte supports charitable organizations, strengthens the nonprofit sector and communicates our values. That's because we believe we can have the most meaningful impact in our communities by leveraging our greatest asset, the most innovative thinking of our people. Learn more about how you can get involved. Visit our community involvement site to find out more about our commitment to increasing access to education, strong ties to the United Way, emphasis on skills sharing and dedication to advancing the dialogue about increasing corporate community involvement through research. Qualifications

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Additional Information

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Pontus Technology - 4 months ago - save job - block