Customer Quality Engineer
Bastian Solutions 2 reviews - Indianapolis, IN

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Location:
Indianapolis, IN, USA

Employment Type:
Full Time

Overview:

Monitors our projects in the field to ensure they conform to our quality standards and processes. Listens to our customers and makes sure that they are happy with our products and services. Enhances corporate goodwill, our reputation, and strengthens repeat business. Manages supplier and subcontractor relationships and quality of products and services. Develops and audits our proposals and internal cost estimating tools. Monitors business processes for administration functions and business units and makes recommendations for efficiency enhancements.

Superior Performance Objectives:
  • Projects completed on time, within budget, with customers that are happy with our products and services
  • Alerts Sr. Management in a timely fashion of customer service, project management, or quality control deficiencies.
  • Proactive visits and phone calls to our customers to measure how we are doing
  • Manages an effective Quality Control program with regular feedback to our employees, our suppliers, and our subcontractors that helps us to get better.
  • Quick and accurate internal cost estimating Tools.
  • 85% Repeat Business from current customers

Qualifications:
  • B.S. Engineering Undergraduate
  • MBA or Masters Preferred
  • 3 Years quality control or project field experience preferred, strong administrative / technical writing skills, strong negotiating skills, , contract knowledge.
  • Experience working with industrial automation or material handling systems a plus
  • Willing to travel 20%-30% within the U.S.

Attributes:
  • Excellent at developing a strong relationship and trust with our customers. Want to come to you when any issues arise.
  • Helps project managers and engineers that are having difficulties in the field
  • "Sense of Urgency" mentality for resolving customer issues
  • Coaches suppliers on how they can help us do better in the marketplace (Collaboration).
  • Accurate and detailed reporting.
  • Documents and improves project execution processes to allow us a competitive advantage
  • Spends time in the field with our projects to truly understand everyone's perspective and the given constraints
  • Comfortable managing the customer from time to time to help our project manager.

About this company
2 reviews
Bastian Solutions is an independent system integrator dedicated to helping our customers increase their productivity through proven...