Customer Quality Engineer
Wise Metals Group - Muscle Shoals, AL

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Wise Alloys is a complex manufacturing facility requiring a variety of skills. Whether you're ready to work in our high-tech mill, in our sales department or on our administrative staff, consider a career with Wise Alloys.
Wise Alloys is an equal opportunity and affirmative-action employer. As such, Wise Alloys always seeks to attract and retain the best qualified people available.

POSITION INFORMATION:Job/Position Summary:Primary duties include:
  • Develop and maintain systems to preserve customer satisfaction relating to service activities and products.
  • Maintain systems to measure performance against established standards
  • Monitor performance according to agreed standards and take necessary action to communicate/advise/assist according to performance levels
  • Monitor and inform, communicate, and apply standards created by customers and integrate with internal quality management systems.
  • Establish and implement necessary communication strategy for the improvement and awareness of quality issues across all departments
  • Maintain corrective and preventative action systems for key accounts
  • Report as necessary on changes in standards (internally and externally) and on performance against standards
  • Manage key account performance against agreed targets and budgets
  • Visit customers and suppliers when necessary
  • Position requires 75 - 80% travel
Posting Date: June 15, 2012
Closing Date: Position will remain open until filled

Minimum Qualifications:
  • Bachelors Degree in related field or high school education with equivalent practical experience
  • Quality experience in process industry
  • Familiarity with Six Sigma and Statistical Quality Control
  • Must be able to write technical reports
  • Must be able to transfer technical information into layman's terms for complete communication
  • Must have ability to write technically oriented reports that are understood by the general public
  • Ability to work with a broad cross section of people from top managers, hourly work force, and internal and external customers
  • Good problem solving skills required to assess customer equipment/product performance issues
  • General understanding of applied statistical analysis and quality-engineering techniques
  • General understanding of MS-Office Products (e.g. Word, Excel, PowerPoint).
Desired Qualifications:
  • Bachelors Degree in Mechanical, Chemical, Materials, or Industrial Engineering
  • Bachelors Degree in Metallurgy
Date Position Available: Immediately
Salary: Commensurate with experience

Special Instructions:
The successful candidate must pass a drug screen as well as undergo a background screen which includes, but is not limited to, criminal, employment, and education verifications.

Affirmative Action Policy:
Wise Alloys LLC is an equal opportunity employer committed to achieving excellence and strength through diversity.
Relocation: Relocation assistance available
This Employer Participates in E-Verify: This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Wise Metals Group - 2 years ago - save job - block
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