Customer Relations Advocate
TTi - Auburn Hills, MI

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The Customer Relations Advocate will be representing the company’s Brand by answering telephone calls from existing and prospect customers. In this role, you will be empowered to “do what it takes” to leave a customer with the very best impression of the Brand. Delivering exceptional customer experiences is the only priority. In the role, you will be recognized and rewarded for providing these exceptional experiences.

Anyone applying for this role should:

Be a professional interested in starting a career in the automotive industry

Understand what it takes to deliver an exceptional experience

Have excellent written and verbal communication skills

Have a history of not only getting the job done, but getting it done effectively and efficiently

Enjoy and be proficient with the use of technology (Bluetooth, iPods, iPads, Streaming, and other cellular devices).

Be able to take a common sense approach to solving customer questions and concerns

Leave everyone they come in contact with a professional opinion of the center

Demonstrate a strong work ethic and moral standard

Be a fast learner who is able to put what they learn into practice

Have the desire and ability to grow within the organization

Essential Functions:

Ability to leave a customer with a great impression of a Brand

Demonstrate fiscal responsibility and exercise clear business reason when making decisions

Formulate creative business solutions to achieve superior customer satisfaction

Ability to quickly and accurately document information

Ability to understand and properly apply the company's Policy and Procedure

Properly document customer information in the CRM tool

Provide owners with answers to questions regarding vehicles, features, and services

Work with a team to resolve customer/vehicle issues

Required Skills

Ability to work in a fast-paced, extremely customer-focused contact center


Demonstrate strong business decision-making skills

Demonstrate proficiency with the use of technology (Bluetooth, iPods, iPads, Streaming, and other cellular devices).

Familiar with social media/online environments

Ability to interact with professionalism and maturity

Ability to work independently, yet be a team player

Display strong interpersonal skills.

Excellent verbal and written communication skills

Ability to adapt and act quickly to process change

Ability to multi-task and have strong attention to detail

Strong Windows/PC skills

Minimum Education Requirements:

Degree preferred, but not required

Prerequisites to Apply:

Ability to work shifts from 8 AM to 10 PM

Minimum two years in a customer service role

Complete written assessment

TTi Global is an equal opportunity employer

TTi - 24 months ago - save job - copy to clipboard
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